East West Bank

I was looking for a bank with decent customer service so tried 3 banks in this Culver Plaza. East West Bank did not meet the basic standard of being courtesy, friendly nor willing to help. From teller to their manager in the back, all terrible in attitudes. Across the street CTBC Bank is the same. Only Chase Bank, who exceeded the basic standard and offers a high interest rate for savings and CD. No wonder there are more branches all over. Customers know the best.
Feb 5th, 2024

If there is a negative star here, I would give negative star. The customer service was really bad here. There was no customer in the bank and they told me I need to make an appointment to open an account and seams nobody really want to work.
Jan 27th, 2024

Have been visiting this branch for over 10 years and I can see the improvement in customer service, especially the branch operations lead, Van Luu. She has a ton of operations knowledge, and has been helpful in every way.
Jul 6th, 2023

Impatient representative, cant endure customers asking any questions the second time. Using professional expressions doesnt mean others should understand your saying. Hope the bank can pay effort on training their representatives, good service and exchange rate tho.
Apr 12th, 2023

This is a not a review of East West bank, which is a great bank, but of a loan officer, Ms. Holly Huang, which I have the pleasure of calling my friend. I am writing this not as a review but to thank people who really love their job and care about their clients. After CTBC bank almost derailed my escrow by their incompetence (things got so bad that the sellers gave me a 3 day notice to get rid of CTBC and my loan officer or they would pull the plug), I met Holly at East West Bank. Before even meeting Holly, she had arranged a conference call with their supervising underwriter, Roger. Roger was an encyclopedia of real estate transactional law, he was accurate in everything he said and it was a no brainer to ask for Hollys help. My loan process took a little over two weeks and escrow closed in less than four weeks after I met Holly. Holly set up a chat group with my agent, transaction coordinator, and me. I had regular contact with Holly from early in the morning until late at night. Sometimes I was embarrassed because Holly would update me at 6:00 AM. Holly is amazing, she was more interested in building relationships than being a loan agent. Roger was the magician in the background moving mountains to push my loan forward. At some point my agent wanted to make me go back to CTBC and was telling me to make a decision (even though I had told her, I would never leave East West Bank and Holly). This was my open reply to her in the chat group: there is no decision to be made. My loan is with Holly. I trust Holly and respect her. She is working very hard to expedite this loan. My relationships are only with people I can trust. I will never disrespect Holly by going to another lender. That is not how you build relationships. And this is exactly what she is to all her clients. Holly is in the business of building relationships for the Future of East West Bank. And art that is almost forgotten in todays banking world. This note is written on the balcony of a home which I would have not had, but for Holly, while I am watching the sunset.
Sep 2nd, 2023