REI

I returned a pair of Salomon boots that were not waterproof and didnt hold up to my expected standards after 6 months. The staff insisted INSISTED. That i could not return them. Apparently I misunderstood the return policy and I now understand they cannot return products with normal wear and tear. However I argued that these Salomons had premature wear and tear. My previous Salomons lasted over a year (including JMT, mt baldy, mt gorgiono, Ontario peak, the Grand Canyon rim to rim AND at work. The ones I returned lasted only six months at work only. They get 4 stars because they did eventually help me out but I feel terribly guilty. These are the new boots and they held up great in wet tall grass Thank you and god bless u
Apr 3rd, 2024

Came here the other day with my wife to look for a jacket for a birthday present for her mom. We asked an employee for help and to point us in the right direction. The employee looked at my wife and said I dont think well have your size. My wife told them it was a birthday present for her mom and wasnt for her. The employee then helped my wife find a jacket for her mom. Not impressed by that comment and will not give this place my business.
Mar 31st, 2024

All the team members are very friendly and knowledgeable. Love going here
Mar 29th, 2024

Every time I go to REI they have less and less things in stock and the things they do have they have less variety of. For example their shoes I used to go there because they had a big variety of shoes but now when I go they have the two ugliest colors usually and you can't even order the other colors online. Customer service has been declining as well when I went to return a pair of defective sunglasses the person helping me and was inspecting my sunglasses very suspiciously as if I did something to them on purpose. Then REI's new policy of not having any bags is so dumb. It's a retail store and they sell lots of little small items. They should at least offer the option to purchase a bag but they just hand you all your stuff and you're supposed to carry it in your arms out the door. Most REIs are in a shopping center where people are going to be doing additional shopping so what are they supposed to carry all their things around in their pockets and arms while they go to the next store? Just makes me not want to shop there anymore there's plenty of good deals online and at other stores.
Mar 31st, 2024

Been going to the Huntington Beach location for a few years already, Ive shopped around the store and have picked up online orders here. Usually the staff here is helpful and happy to impart whatever knowledge they have on products without coming off as rude or condescending. Today 3/24/24 I had the misfortune of dealing with possibly the snobbiest and most unprofessional grown man working a register. Robert rang me up today for a simple transaction and when he finished I asked a question on their bag policy. I asked if we are able to bring our own bags if they wont be provided. He snobbily answered that I could check the policy and reminded me that REI is bag free(his second answer to a question I never asked) after which he tossed the receipt on top of my purchase on the counter and while I was getting my stuff he called the next customer. I reminded him Im still getting my stuff which he completely ignores and acts like he doesnt hear me. Completely ridiculous behavior out of someone working in a customer facing position especially from a man of his age that should have the experience to act more professionally.
Mar 25th, 2024