Wells Fargo Bank

paul yu _{on Google}

Dec 29th, 2023

I had to recalled a wire and needed to go to nearest Wells Fargo bank immediately to see a banker. The nearest branch was this location.
I arrived at 2:50pm, the bank was with 2 people ahead waiting for bankers ( Im just guessing because no one was assisting). It was 2 bankers on duty and they were busy.
After 15 mins without any helps then I asked one of the banker on duty (later found out his name is Edward calonsag) to know how I can get help, he advised to wait for another banker when she is done and you can ask her to help, her name is Anna, Edward said.
About 15-20 mins later, Anna was available and I went over and explained my situation and we both sit down and get started.
Immediately, the floor duty associate (later found out his name is Javier Gonzales) came over and ordered Anna to help customer had safe deposit box issues , saying she needs to drill the lock..,and then I was forced to wait in the reception area, his attitude was off the chart and it was the first time someone TRIED to help me after waited for more than 30 mins.
Back in the reception area waiting again, and was 1 couple sitting there too.
After 10 mins or so, the couple get no help then they left the bank. No one was waiting for any bankers except me. Bank has quite down and was 3 customer waiting for the teller, 2 tellers were on duty plus Anna. I went in line to see Anna at the window hoping to get her help, she said she couldnt help me, I demanding to speak to the bank manager. Im back in reception area waiting.
Javier Gonzales came out and told me to wait and told me the manager (point at the teller counter) he is the manager (later found out his name is Mike).
After Mike helped 2 more customers and came over to me with no apology in any kind, he asked if I had an appointment (apparently its nonsense question). I told Mike the urgency and I need to recall my wire today, That was 3:38pm. The bank has no customers except banker Edward Calonsag, he is about to finish his last customer, Mike asked if I wanted to wait, he also said Javier Gonzales has a 4:00pm appointment, if after 4:10pm and if the customer doesnt show up, then he can help, otherwise I must wait for Edward. I insisted we still have 20 mins before his appointment and we should have enough time to take care of my problem, but Mike refuses to offer any helps even Anna has no customer on the teller counter.
7 mins later, at around 3:45, the teller side has 3 tellers plus Mike with no customer and the bank is empty except Edwards customer and I. Still no one offer to help me.
Mike could have ask his team members to assist (almost 1 hr waiting) instead waiting for Edward to finish his last customer around 4:00pm.
This bank has no management, no customer service, no one cares walkin customer (maybe Javier had dispersed when I got there, otherwise better???).
-. Manager should be able to distribute his team where it needs the most.
-. Should treat team members fairly without the hardest worker works harder
Out of my 33 yrs banking with Wells Fargo Bank This experience has shocked me.

Tom Asad _{on Google}

Dec 3rd, 2023

Hi everyone
Today I went to deposit some cash in Hayward A Street Wells Fargo bank, unfortunately the two security was very rude and unprofessional,
I spoke with bank manager very unprofessional guy no respect for local business owners I strongly recommend you guys stop going there.
They closed at 12pm today and I was there at the gate by 11:58am they dont allow me to deposit my business cash in to my business account.
I will never go to this location again.

Adam Pitre _{on Google}

Nov 23rd, 2023

*UPDATED PHOTO*
I added a new photo of the ATM being down again. Automated responses on here don't fix the issue @ Wells Fargo.
Pretty trash that their drive up ATM seems to always be down or out of money. What's the point of having it if it never works?