Verizon

Apr 3rd, 2024

Took care of my phone transfer, but to charge me $30 to help was a stretch.
Feb 16th, 2024

My beverage shop subscribed to Verizon's network service before opening, with the promise of signal coverage and speeds up to 100mb. However, within the first month, I experienced constant delays in speed, leading to a complete network breakdown one day. Verizon's customer service has been the worst I've encountered in the U.S. no onsite support, just repetitive advice to unplug and restart the equipment. Despite numerous calls promising a replacement within two days, I received nothing after a week. Subsequent calls provided useless tracking numbers, leaving my issue unresolved. I had to temporarily close my business to switch to a new network provider. A truly terrible experience I strongly advise anyone considering Verizon to beware, as it feels like consumer fraud!
Feb 14th, 2024

Verizon Customer service asked me to go to corporate store for technical issue on the Verizon phone, so I drove 15 miles to this location. On arrival I have been asked to wait 40mins-1hr. After ~45min wait the associate told me he couldn't help with the issue. He denied to sync with their own(Verizon) tech team to help the customer. Infact he wasn't wanting to help at all even knowing that I waited almost 30-45mins in-store to get help:((( Terrible customer service and pathetic professionalism
Feb 8th, 2024

We made an appointment with Verizon Christy Fremont after discovering that my elderly mother has been paying $$$ for her AT&T services. We were helped by Paul, who is the best Verizon rep weve had a pleasure of working with. He switched my Moms cellphone and internet services to Verizon, saving us over $100/month. He is kind, knowledgeable, and made us laugh a few times, making the process actually enjoyable. Paul is a excellent human being and a great asset to Verizon. He deserves raise and a bonus!!!
Jan 25th, 2024