BMO

Jennifer Gao _{on Google}

Jan 11th, 2024

Daniel is very helpful! Hes professional and patient, since Im an international student and sometimes couldnt fully understand the language but he explained to me very clearly.

B Soffer _{on Google}

Dec 11th, 2023

Coming from Bank of the West. Nothing works. Not the app. Not online banking. There's a 15 minute wait on the phone. My branch is now just an ATM. This Bank sucks.

J Forbz _{on Google}

Nov 22nd, 2023

Ever since the merger with Bank of the West in September, this has been a terrible experience. Terrible phone system, bad app that closes without warning, and 2 weeks ago a bunch of money disappeared from my accounts. True this could happen anywhere and they did recoup the money, but what does that say about their security? Not happy. Moving on for sure. I feel bad for the folks at the local branches, theyre good people and with bank of the west behind them, a good experience. Theyve had to deal with a bad transition too.

Hanpu Liu _{on Google}

Aug 18th, 2022

AVOID THIS BANK--unless inconvenience is your thing. Bank of the West will constantly thwart your transactions and hold your accounts when you do online banking.
I'm a student at Berkeley. I rate 2 stars because the staff in the bank and on the phone were patient and kind. But I'd never recommend a bank that recently put my bank account on hold just because I scheduled a transfer and then decided to cancel it. The app told me to call the customer service, which then passed the buck to the branch. This isn't my first such visit. Also, sending money using Zelle was unreasonably slow (for days), and not always successful. Seek another bank if you want less trouble.
--update: another hold after I settled up with my friends for a few times via Zelle. This bank does nothing other than baffling your normal transactions.