Sonora Quest Laboratories

MICHAEL H _{on ChamberofCommerce.com}

Mar 11th, 2024

THIS IS ANOTHER EXAMPLE OF A BUSINESS THAT HAS DECIDED TO SHIFT ALL OF THE WORK AND FRUSTRATION ONTO THE CUSTOMER. NO ONE ANSWERS THE PHJONE-INSTEAD YOU GET A MESSAGE TELLING YOU TO GO ONLINE TO MAKE AN APPOINTMENT. THIS IS ANOTHER EXAMPLE OF IMPERSONAL TREATMENT OF THE CUSTOMER-UNDOUBTEDLY IN THE NAME OF EFFICIENCY (I.E., SAVING MONEY)- AT THE EXPENSE OF HUMANITY! FOR OLDER PEOPLE, WHO PROBABLY MAKE UP A LARGE PERCENTAGE OF THIER CUSTOMERS (AND WHO GREW UP IN THE BETTER PLACE THAT WAS AMERICA) THE SYSTEM IS AN INSULT, AND NOT USER-FRIENDLY. I AM GOING TO SEEK ANOTHER TESTING FACILITY!

Anna Gallagher _{on Google}

Feb 25th, 2024

I had a great experience! Stefan (hope I spelled his name correctly) at the front desk was very friendly! Selena did my blood draw, she was EXCELLENT! She didnt even leave a mark! People ALWAYS have a hard time w/my blood draw, not Selena! Highly recommend! Thank you!

Sherry S _{on Google}

Dec 27th, 2023

5 Stars for Geovana. She is Miss Above and Beyond. I wasnt able to get an appointment for my daughter and we happened to be by that lab. I thought we would chance and see if they could take her as a walk in. Geovana went out of her way to fit her in. She was so sweet and has such a kind demeanor. Sonora Quest needs more team members such as Genovana! She is a STAR employee. Thank you so much for fitting my daughter in!

N Mh _{on Google}

Nov 22nd, 2023

Excellent front desk employees . Very professional and careful phlebotomist. Quick check in system with not much waiting. Recommend this place without any reservations

Timothy L. Parker M.D. _{on Google}

Sep 11th, 2023

My doctor told me orders were sent in-the receptionist said it was not. I had to call the doctor, they said Sonora Quest always says that-they have the order. Low and behold the order was in their system but they somehow overlooked it. Then I had to wait 30 minutes after my appointment time to be seen. Bad service!