Sonora Quest Laboratories

Easy experience and friendly staff
Mar 28th, 2024

WHY is there no FAX NMBER located anywhere in the website nor is it offered in the options when you call in to Sonora Quest..
Feb 17th, 2024

I want to give a huge shoutout to the phlebotomist Brandy. My daughter suffers with extreme anxiety, and she handled her with compassion and care. I couldnt be more thankful for how patient and understanding she was at our visit, and she made the whole experience a breeze. Thank you so much, Brandy. You are amazing.
Jan 20th, 2024

Staff was quite lovely and helpful - and the phlebotomist was very effective. However, the office does not seem to run on time. And the parking situation is not the best, it did not bother me however, I heard quite a few older people mention it.
Jan 19th, 2024

Patients Beware, once in a lifetime could happen to you too, and at this site the outcomes are NOT GOOD... I do not want to paint the entire staff here with a bad brush as I have had other labs here and everything was fine, so as always I assumed good outcomes _ Wrong! I will be withholding names for obvious reasons. Last week I went for a blood draw at 2:45 p,.m. and specifying that I had a meal an hour before and was not fasting. OOPS, all results were reported as Fasting thereby skewed several results. As I was to learn that was the nicest part of my experience! Enter from Stage Left "the phlebotomist from hell" complaining about not having a break all day, working non-stop and couldn't wait to get out at 5:00 pm. The rubber tourniquet went on and then without trying to find a vein like always came the stab in the arm - ouch! "Oh don't worry I'll find a vein , take a breath." Two vials later a folded piece of gauze and a barely small piece of tape and "you're good to go." On the way out I went to say good bye to the receptionists and raised my arm to see blood pouring down my arm and off my hand - I mean pouring! Someone yelled "get this guy back there; who did this." Enter the phlebotomist once more - Someone else said "why no compression bandage, fix this." Oh yes did I mention the blue dress shirt that was soaked with blood. Yup, it could happen to you too, beware. The next day a lady at the main lab transcribed a lengthy message to the site supervisor with my cell number, told me she marked Urgent and that I would no doubt hear from then immediately. I have the supervisors name and have never heard from them. Next day a similar call and voicemail message was left for the CEO of Sonora Quest asking respectfully that he or his representative call me to discuss and prevent this from happening to other patients. That was a week and half ago - never heard from him or his office either. Guess it's all about Big Business now, not patient well-bing or safety. So there is a reason they have a 2.9 rating - seems there is a lot of mismanagement and lack of quality control at this location. I surely will never go back there and most likely never hear from anyone. As I said - Patients Beware!
Dec 21st, 2023