T-Mobile

Z H _{on Google}

Apr 5th, 2024

Very friendly, Kyle did a great job on my account very helpful highly recommend
Thanks

Jackie Alba _{on Google}

Mar 24th, 2024

I went for help. The Hispanic male, 5'10 or 11 (No name tag).... He refused to help me. Not the stores problem. He asked to see my phone after I tried to explain what happened... Then said I threw my phone and ID. Yes, called him a name. I was on phone for 2 hours with customer service. MAcAfee and T Mobile... Disabled Veteran. I respectfully request someone watch the video. This happened on February 28, 2024 at 1:35pm. I would just like my MacAfee security to work. He needs be fired. Unacceptable. 10 years with T- Mobile .. Usually no problems. Wow.. he thru out a Woman Veteran with a cane, braces on both knees and ankle... Dislocated jaw, Fibromyalgia.... I can't fight.. I am crippled... I have sent the CEO an email about this issue. My MacAfee still doesn't work.. Been pushed around all day and still no MacAfee Security. T Mobile says call MacAfee. MacAfee says call T Mobile.... Then the store throws you out... Don't go here... 3 pm... Still No help... MacAfee wants me to call T Mobile again ..
I sent the email yesterday. Waiting for a response.... 9am Phoenix time Feb 29, 2024. If this is funny. I can go to the Attorney General. Your charging me for a service that you can't get the correct Start information for MacAfee so thye can't change the email. Not funny... I have wasted time and it is still not fixed. Can you get the Subscription start date correct June 22, 2023 doesn't match MacAfee records. My emai is a Tmobile .com... I have no clue about the address you set up. I am a college graduate and Law was my Major. FYI.. This is not a joke. Respectfully request the video from the store. Showing I did not throw my phone or ID. I am very upset now. You need a sign that say No Customer service here. Please pull the video.... Email me back?????? Nope...
March 22- We tried to fix the problem. Decided it was too much headache and I would keep the one I bought. Nice lady. I just wasn't satisfied. I didn't see a credit on my account for the last 2 years I paid. I have a dislocated jaw that is being put back in place. This is more than a headache. Pain in the rear. They should fix it. Not have to involve me. I didn't create the account.. They did.. No one can fix it without me on the phone.. Then it still isn't fixed and I will get a migraine. After all if this. I feel I can do better somewhere else. When I get better... I will be looking. I feel that the issue was pushed off because no one could fix it. I couldn't keep on the phone.. I have no clue what happened. Well Good luck

Sarah Strong _{on Google}

Mar 23rd, 2024

We had a great first visit over a year ago. There was a wait during the day on a weekday, but there were always 3-4 employees efficiently helping everyone. When it was our turn, J.R. was extremely helpful. He explained the current deals, plans, and what may be the best fit for us as well as explained the billing. Everything was done so well we haven't had to return.

Samantha Mcgill _{on Google}

Mar 13th, 2024

This five star is to Julio. I've had quite the experience with T-Mobile, so if there was more ppl at every T-Mobile stores like him there would be little to no issues at all. I appreciate his dedication and hard work, to mention his out standing customer service skills. Thank you very much for your help.

Erick Efreezee Efreezee Carlson _{on Google}

Mar 5th, 2024

Unethical business practices. This company took my $99 for a hotspot that doesnt work very well. When I showed up at the store again, 21 days later to return it, they said their policy is they only accept returns for 14 days. I was trying to upgrade to a better hotspot that they had which I had called and reported 13 days ago. When I told him I wanted to cancel my line, they told me I have to contact customer care. However, when I started my line, I was able to myself, so Im not sure why I cant cancel my own line but I can start one. Customer care couldnt help either so I asked her to cancel my line and they said only the primary account holder could do that, so I literally had to make another call to have someone else cancel the line for me. Not recommended