Anchorage, AK Cell Phone Store

Customer service reps are unprofessional! The guy who was supposed to help did not know what he was doing. He screwed up my service plan when all I went it for was to buy ... more

I visited two stores in Anchorage, Midtown and Muldoon. Both Drayton and Cassandra were super calm and as helpful as they could possibly be. They made a very stressful si ... more

Awesome Excellent customer service ...

Good day, I am travelling to Anchorage from South Africa, and need help activating my Hotspot prepaid again please. Is there an email for reaching out for help as I can' ... more

Kaylee at the business park location was great. I cringe having to go to the location near my location due to prior experiences with Keith. Kaylee was kind and patient an ... more

I needed accessories and was helped as soon I entered the store. She also set everything up for us. Thank you so much!

Amazing store! I recently moved up here and had to switch carriers. The manager, John, was incredibly patient and clear while explaining the plans available. He was certa ... more

Chris is a great asset to your company. Purchase of iPhone went off smoothly

Staff does not care! One of the worst customer service Ive ever experienced.

After finding out Wasilla and 2 other Anchorage locations were all closed with signs on their door for staffing or gas issues, we were thankful Diamond was open. Dylnn ... more

Dillon is at the Diamond Mall he was amazingly fast with buying and setting up my account. He was insanely quick with what cricket company has to offer, in under 30 mins ... more

Such a bummer running errands and trying to call this location. No one answered. Google "says" it's open till 5pm. It is closed. Very inconvenient. I hope they chang to ... more

The woman at the counter was great, definitely knew what she was doing.

Employee said 14 days for return to get refund but a restocking fee no problem for fee. Just wish employee knew what she was talking about the return is 7 days not 14.

Thank you! My phone screen was replaced in less than five minutes! Phone looks just like new again!

I had brought in my Samsung for a data recovery after a water damage. But they demanded I pay them 50 dollars upfront just to tell me days later they couldn't recover it. ... more

not worth my business needs completely overhaul

Don't bother going here and waiting your time. All they can do is call customer service

Unpleasant several times to many people

Had them do a screen replacement for a MacBook. took a month longer then estimated, zero contact or communication on their end and the computer came back with a different ... more

the worst customer service! paid in cash and 14 hours later STILL no service!

"Brandon" has an impressive customer service. Patient and went out of his way to explain the major difference(s) of Iphone 4 and Iphone 7 plus, updating cricket account ... more

sd anyone

i wasnt put up to this. these guys are great. i dont leave many written reviews however these guys earned it. personal service. great environment. willing to work odd hou ... more

I had just switched to GCI from ATT before traveling to the lower 48. I told the customer service person that I was traveling outside and asked if I would still have serv ... more

I have been a customer for years

Brought my phone by for repairs. Owner is very knowledgeable and customer service was great. Thank you!

Customer service was less than helpful; it almost felt like we were inconveniencing them by calling with connectivity issues. Also, if we had any questions or problems wi ... more

I cracked the screen on my phone five years ago and finally decided to go in for an upgrade. I was greeted by an employee that said you have to sign in and pointed to th ... more

I prefer this branch for its location inside the 5th Ave mall which makes it convenient. Plus I rarely have to wait longer then a couple of minutes to be helped here if a ... more

Due to no indicators from any news source or Sam's clubs website, This location will likely not reopen next month. So be aware about reviews or questionable sources of it ... more

had my phone fix here worked good for 2 week then same thing started happening soo they might be using used parts no biggy they back them up so free fix just have to go b ... more

I couldn't get over how easy it was to order my item online & when I got there, the staff had it all ready for me. Surprisingly smooth.

Awesome service guy fix my screen in less than 30 minutes

Everytime I go in I get greeted with top notch customer service. Whenever I'm not sure what to get they give great recommendations. I have discovered Days Gone, Shadows o ... more

FANTASTIC!!!

My son bought the xbox s they gave him xbox1 and put wrong model name on receipt. They are not professional and dont know their job.

RAC, always with an awesome greeting. Always polite, Debarr RAC has always made my family and I comfortable, having a conversation, with RAC team members. I just love RAC ... more

This GameStop has GREAT customer service, just stopped by today to grab some Pokmon TCG product, and during check out (MARIAH) not only was she super helpful but most imp ... more

Good customer service

Complete garbage