CLUB4 Fitness Hillcrest

Mar 27th, 2024

Mar 22nd, 2024

Stan the Assistant Manger calls my phone after hours stating that he watch the cameras and claimed I allowed someone in the gym and he was going to authorize a charge onto my card for $50. So I went to the gym to discuss this matter. When I told him even if I knew this person i pay the premium service amount which would only be $7 he laughed in my face. The disrespect. Then I told him the cameras see him laughing in my face making everything I said to him like it was a joke. He went to explain the cameras only could see my face, and not his so he could say what he could do and laugh all I want. I asked to speak with his manager Lindsay Knoepflep he went on to say, I have talked to her before (which is a lie) Never in my life have I ever felt mistreated, humiliated, and not safe. I went to this gym for about 3years, but Im done. It is quite a few gyms in Mobile this one isnt the one. Even if I committed to paying a $50 fee no one should ever talk to another human in that manner. Especially mangers who make you feel that they can say or do anything to you and no could see their face because the cameras are turned in a certain way said assistant Manger Stan. Its never cool to make someone feel that way. It made me think what else youre capable of doing because the cameras are turn in certain ways. The staff is making club4fitness and LesMill gym classes a very unpleasant place to become fit at.
Jan 14th, 2024

The gym is awesome, and the staff are friendly and professional. However, the cancel any time, no commitment, is not true. To not be charged for an extra month of membership, you have to cancel the day after you pay your dues. Their "30 day notice" policy. In short, you will definitely always pay for an extra month that you don't want.
Jan 7th, 2024

There should be zero stars since one is too much for this location. I had a membership back in August and i have never been there even for one minute. I went today and thinking i might be motivated by going and talk to someone as a start i might get motivated. i met "Lindsay" she claim to be the manager but she is not a manager material at all after a minute of talking to her i decided to freeze the account for a while. And she told me that i will be charged next month since payment will process tomorrow . I asked her to give me the customer service number to call and stop that charge or i will have to cancel. Guess what she gave me a paper and told me you can cancel online . She claimed also i will have no live person to talk to. so staff can treat you what ever way they want to and no one to complaint to. and sure called that number and canceled, for sure will never go back to this location or any other club4 Fitness again. it is all about money and fake customer service. Very POOR management.
Jan 1st, 2024