U-Haul at Governors Dr

The leadership of the Uhaul brand need to upgrade and fix its reservation system, mobile pickup, and equipment rental system. This is the third time I did a reservation online and I can't pick up the vehicle using the mobile app. The reservation had a utility dolly and an appliance dolly on the order. However, I had to go in the store because the mobile app wouldn't work. When she finally ( 20 minutes later) got in the Uhaul system to see my reservation it only showed the truck. Not the dollies I requested. I showed her my reservation online and it didn't match the stores reservation. This is a big logistics company I would expect a better experience in reservations online mirroring the stores location inventory. I would rate my experience POOR but I will not rate the location "poor" when this is an upper leadership issue. I love the support always at this location even though the Uhaul electronic system is not the best.
Mar 31st, 2024

Mar 24th, 2024

These men were flawless. Both courteous and professional. The truck was easy to pickup and return.
Feb 18th, 2024

If you're looking for a stress-free auto transport experience, look no further! Will's excellent customer service and expertise put my mind at ease about the entire process. Billy's help with loading my car provided even more convenience. They instilled confidence every step of the way, allowing me to reach my destination safely and on time. I would definitely use them again!"
Feb 15th, 2024

My company rented a van for a special job out of town. This was the easiest U-Haul experience I ever had. Will was my customer service representative and he was very nice, helpful and efficient. Pick up was easy and drop off was also easy and quick. Everybody at this location was very friendly.
Feb 3rd, 2024