U-Haul Moving & Storage at Research Park

Aaron Crowe _{on Google}

Apr 1st, 2024

Ordered a 10 foot box truck, came to the site, the only 10 foot box truck here is not the same identification, and the entire blinker is hanging off of the front. We asked to switch to the pick up truck, they dont have a key here for it? none of the other four 26 foot box trucks are the correct identification either. Whats the point of having a U-Haul service if you cant even rent any trucks? Weve been here for almost 2 hours.. whats up with that

Billy Williams _{on Google}

Mar 15th, 2024

Has a young man help me out with my trailer when he totally didn't have to

Jacob Scott _{on Google}

Feb 12th, 2024

The quickest and easiest U-Haul experience Ive ever had. Chris was a huge help getting us the equipment we needed and made the whole process painless

Joe Stillwell _{on Google}

Feb 12th, 2024

We reserved a uhaul through the location at Old Monrovia Rd. The truck we reserved was not available at our designated time, customer service was unhelpful, and they did not offer assistance or suggestions. The customer service rep told us "what do you expect, it's the first of the month and a Saturday. You're going to be waiting."
I get that there are busy seasons, and a reservation may have some delay. But the customer service was severely lacking - at least pretend to care when we ask the best way to proceed??
After using the help line and contacting the Jones Rd. Location, we received the truch and assistance we needed.
Why am I even using the reservation system if I can't assure the equipment is available? And if this is a common occurrence, why is the customer service lacking? A bummer experience for a $150 price tag.