Birmingham, AL Car Rental Agency

By far the worst car rental experience ever. Despite reserving weeks ahead online, they didnt have a car available. Person at the counter was extremely rude and unprofes ... more

Car was not ready after making arrangements two days earlier.

Sydney and the entire team at the Bessemer location are professional, friendly, and knowledgeable.

Rene was great!!!

I dealt with Glennda at pickup and drop off. Shes friendly, efficient and knowledgeable, everything youd want as the face of your brand.

The associate that assisted me was very polite and had the most positive attitude she explained what I didn't know and made sure I had clear understanding before I kaid a ... more

If i could give this place a negative 100 I will Do not I mean Do not rent from this location they are full it. the karen-Kendra wet dog smelling ssa is very rude and ver ... more

Rented a car for Easter weekend. When picking up the car we got signed up for every extra under the sun. Called them because the rental was over $300 more than we were su ... more

They have a large selection of quality cars. The customer service was excellent. The line was long but overall it was worth the wait time.

Terrible They gave me a Hyundai elantra. The horn didn't work on it and the car smoked when you picked up speed every one was very unprofessional!!! DON'T GO THERE!!!

The people were nice and friendly they also explained everything to us and it didn't take long at all

UPDATE: the names of the employees that assisted me are: Rogers, Alexis and Mac B that assisted me a couple of weeks ago. Also, Cameron was really nice too when I came to ... more

Always excellent experience.

Friendly staff, great downtown location, easy access, excellent pricing! Jay and Jermaine were awesome; very helpful, affable, courteous and cheerful! Kudos!

Booked through Costco and found the best rate from Alamo. I arrived at BHM airport and was greeted by a friendly and knowledgeable attendant. She processed our paperwork ... more

Surprised the truck made it. Sanitize? Forget it. That truck was full of trash and even some guy's shoes. Had to knock and knock during open hours to get someone to t ... more

Wonderful customer service! Ive used this location several times before and I was reminded again today that I dont need to go anywhere else, Ill be taken care of perfectl ... more

Always good

Agents were friendly, price was reasonable, and I was in my car within 10 minutes and out the door. Check out at the end was fast as well. Only change I would recommend ... more

Worse experience of my life. Arrived to pick up car. Sign on the door said out on delivery. Back in 15-20 mins. Guy waiting said hed been there 1 hr. We went next door an ... more

very rude will take your money and give any back be careful

The price was very reasonable. The vehicle was very clean and drove perfectly. The staff were extremely courteous and polite. I would definitely rent from here again.

Be careful if they decide they don't want to rent you a car you might not get your deposit it has been two weeks now and I still don't have my refund, when I called them ... more

Great service!

scammers. I showed up at 11PM to pick up a car - there was NO ONE on site. Supposed to be there until 12PM, that is not true. I took pics and screen shots of the calls ... more

Great selection of vans and large trucks at a reasonable price

We hired this company for our prom in Atlanta. What a fun add-on for photos! The car was exquisite, and the owner who brought the car was friendly, kind, any so good with ... more

These gentlemen were the absolute best! Helped us rent a van that was very much needed and last minute! 10/10 lovely men made us women feel very welcomed and satisfied

I will never go anywhere else for a car buying experience or service. Jamfi Kwame the most awesome sales person. He was so positive about getting me in a car. Communicati ... more

I felt relaxed thru the whole experience.

If I could give 0 stars I would. I will never ever use this car rental company again. Used One Key Cash for a car rental that paid for the whole thing. Now they are wanti ... more

I come to Las Vegas for work, and the shuttle that takes you from the airport to the car rental center may seem a bit frustrating, but it actually works better. Once you ... more

Lot's of fun with my kid! We loved driving through downtown in the slingshot.

Efficient, easy in and out. Don't be in a hurry, bus ride to and from is 20 minutes or so

These people have mastered the art of excuse making and customer disservice.

Well the avis pick up spot is kinda hard to see a nother gentleman and i walked around for a few mins but found it. So i went to get my car was not told there was a depos ... more

Staff was very helpful & the was great

I love the girls that work there they are very good to me and my roommate!

They pick you up , drop you off, let you continue renting after insurance policy runs out at insurance rates... what's not to love

Very bad bus

Does anyone have any good macaroni and cheese recipes? I'm going to social on the 9th, I don't want people to make fun of me.

No cars again blamed it on covid 19

Robert Neals is the most knowledgeable car salesman in the industry I trust him to help me with any future business and sending all my family and friends his way!!!! The ... more

I had a great Serra Toyota experience. Dakota promptly answered all my questions and provided me with ample information along the way. He is very professional and respons ... more

The lady at the counter Helga was fantastic but they had her working by herself and there were no vehicles available. I waited two hours for a rental

Vehicle had a fourth of a tank of gas. Other than that, the vehicle is great