National Car Rental

I had the worst experience with National at BHM airport. Though I had confirmed reservation, the office manager, Pathani, refused to give me a car because I am Saudi. Despite of all efforts with her, she refused. What made the experience worst was National Call Center which could not resolve the issue in more than 2 hours. At the end I had to rent a car from another company, Hertz. I submitted online complaint which is not yet addressed by National. Note: this was a service provided for a National/enterprise Emerald Club member. Post-Review Feb 18: based on request from Lisa, detailed email was sent to care center. Waiting for outcomes. Update on March 2, 2023 : no response to my claim yet. Lisa needs to do something ! Update on July 3, 2023 : unfortunately, nothing happened. I am sure that nothing will happen!
Jul 3rd, 2023

By far the worst car rental experience ever. Despite reserving weeks ahead online, they didnt have a car available. Person at the counter was extremely rude and unprofessional. Manager was incompetent. All around miserable experience that wasted hours of my life.
Jul 2nd, 2023

Jun 23rd, 2023

Great experience every time at National at the Birmingham airport Very professional, pleasant staff! I rent cars their often and its 5-Star each time!
Apr 19th, 2023

Emerald executive member here. This location is rather mediocre. From the car selection, to the customer service, they will make you feel like you don't matter. They will swear they don't have the keys to any car you actually like (this is not an aisle location) and try to convince you to drive what *they* want to rent you. Eventually they finally gave us something we wanted to drive, not without the apparently obligatory eye rolling, sighing and frustration. Bad experience overall. First time in 10 years of elite status that I'd really look at a different rental car company. Don't waste your energy with these people
Apr 1st, 2023