Dillard's

EXCELLENT customer service in the kids department!! Mallory, Jada, and Que have been amazing. The past few times weve gone weve had at least one of them help us and they have been very patient, helpful in finding styles and sizes, and they are very genuine, kind people. It reminds me of the good ole days of true customer service! Its refreshing to see not only one person, but a team of people being so helpful
Mar 19th, 2024

Mar 14th, 2024

Great mens suit department!
Feb 25th, 2024

Jan 19th, 2024

I bought christmas tree today with 75% off. I was asking to open it before I buy it but they said no because that is new item. But after I bought it condition was awful as a picture and different item is in it. So I came back to Dillards and ask to exchange it but they said no exchange and no return even item was defect or something. I have to contact manufacturer by myself to handle it. But the worst thing is product is not what I should have. I bought 700 dollars christmas tree but inside 70 dollars cheap tree is in it. I cant believe this situation happened at Dillards. When you buy defect or something in Dillards with clearance, you should handle it by yourself. That is Dillards rule. Update : After I sent email and post this review, I got an email from assistant manager that she would refund it. But still it was unpleasant experience. Nobody knows this fancy department gave that service. I had similar happen at Dirt cheap about 2 years ago before they closed. Different thing is I spent 20 dollars at that moment, not 194 dollars.
Jan 6th, 2024