Hertz Car Rental - Gillette-Campbell County Airport

Larry and team at Gillette Hertz were wonderful in helping me find a bag I'd left in the car in an odd place. They listened, they were empathetic (the bag had both critical documents and sentimental items)... and they searched diligently and found it. THANK YOU Larry and team!!! What wonderful service.
May 8th, 2022

Sep 3rd, 2021

Aug 14th, 2021

Okay so besides the fact that this very rude lady was unwilling to provide any kind of customer service, I really need to stress rude here, they apparently dont even have the right hours online since I was told that I had to leave 40 mins before they were closed. Is it really hertz policy that you cant make amendments to your reservation? That's a pretty terrible policy if so.
May 23rd, 2021

Renters beware!! This franchise is terrible and being a local from Gillette should let anyone know, if needing a rental.. do not use Hertz! Avis and Enterprise will take care of you, and for a much lower price and much better customer service. I ran into a hiccup with the rental and was using the car for insurance purposes. On a Monday- as their hours are not accommodating on weekends, and no emergency hotline, called and spoke with their manager and told them the hiccup- I was told to figure it out on my own, there was nothing they could do. Mind you - she told me she worked there for 35 yrs... (and doesnt know how to help??) Come Thursday - I called them back for help- still no useable rental.. I was told to remove my personal belongings and they would pick up the vehicle, leaving me without one, charged me for extra days as they left me without help and a replacement for 4 days, however continued to bill for the car. Within 1 hour of them coming to the rental, (which they should have done on Monday) it was back up and running again. Prior to them coming I called Hurtz - the main company 800 number and this is a practice they NEVER do. I was left without a vehicle. HURTZ - Roadside assistance always provides a replacement. I was then told they are a franchise by the local company - and they can do what they want. CRAZY. Cause as a franchise you still have to uphold the same policies as the business itself. I finally called Enterprise, paid 850 out of pocket, got a new car, called my insurance and had the car rental changed. Within minutes of getting off the phone with my insurance Enterprise called me, and refunded everything I had to pay out of pocket. Enterprise has been amazing and I have heard great things about AVIS. Do not waste your time or money here. Terrible practices, terrible staff, and terrible customer service. I truly believe if they were able to get a better manager, someone fresh, who can keep up with policies, this business wouldnt suffer the way it is. They need better help and more training.
Jan 7th, 2021