Salal Credit Union

Beware! Salal credit union would send you deceiving statement with different due date to trick you into paying late. This was what they did to me, sending me statement with date later than my no interest due date. Naturally I went with the statement date instead of checking the contract, since I thought it would be the same. Now they refused to undo the interest that was levied on my account. Basically scammed me of my money. Do not do business with this company! Scam artist is what they are!
Jan 3rd, 2024

Not so happy that I got stuck in Italy because they blocked my account and I couldnt get ahold of anyone and still I cant get into my account by phone to get my balance right now saying my name is not valid after 50 years of being a member
Nov 2nd, 2023

WHERE CAN YOU PARK????
Nov 1st, 2023

I have been banking at Salal for years, but recently have become frustrated with the customer service and closure of local branches, so I've switched most of my banking to another bank and haven't kept much of a balance here. Recently I accidentally made a mortgage payment from this account instead of my other bank, which overdrew my account. I was hit with a $29 fee, which I understand and accept. I set up a link from my main bank account to salal so I could transfer money to cover the deficit, and as part of the linking process my bank made two small deposits (adding up to $1.03) to Salal for verification and then withdrew the $1.03, resulting in a second $29 fee. When I called this morning about it, the person I talked to said a fee is a fee and there's nothing she can do about it. She suggested that instead of linking the banks to make an electronic transfer, I should have gone in person to my other bank to withdraw cash, then go find a Salal affiliated ATM machine to deposit it. I don't have time for that and I think anyone could agree that a one dollar procedural deposit and immediate withdrawal is different than overspending. Solidified my decision that this is not the kind of bank I want to work with. The call ended with her saying, "I'm sorry you feel that way. Would you like me to lodge a complaint on your behalf?" Really frustrating to see how the customer experience has degenerated so much over the last 10 years.
Oct 29th, 2023

Yet again Salal messed up what should have been a simple but very simple financial transaction with my mortgage. Im beyond frustrated with this organization and the incompetence at managing my money. I have been making over payments on my mortgage which Ive been assured would be applied to my principal which I trusted and guess what, when I checked my statements closely, which clearly I should have been doing many months ago because you have to double check everything with Salal and cant expect them to follow through with accuracy no - not 100% of my overpayments have been going on my principal - theyve been shaving off some. Now Im not on track to be done when I turn 60 and have huge expenses of my twins turning 18 and going to college. Im kicking myself for not checking sooner. They messed up my home purchase, my heloc application, so many examples. Ridiculous. They better fix this.
Sep 23rd, 2023