Salal Credit Union - Headquarters

Jul 3rd, 2021

Will not recommend anyone to go with Salal Mortgage due to the experience I have had. Don't fall for their lower rates because it not worth it. Many similar deals offered by other banks and mortgage brokers. More than 3 months delay in completing loan applications, mortgage banker being very impatient, unprofessional behavior and communicating poorly when asked for more details and for guidance. Errors in the loan application file that has kept me awake at night. Anything that should not happen with mortgage applications occurred with me.
Feb 8th, 2021

My parents have an auto loan with them. They sent them their insurance papers when requested and afterwards, they refused to acknowledge it and started the process of charging them for extra insurance, claiming that their current insurance had lapsed. They had all of their insurance info on file. Perhaps they could make an effort by opening their mail or at least contacting the insurance company instead of just mindlessly doing stuff. This is unacceptable and done out of pure laziness, lack of pride and of blindness to customer value.
Dec 5th, 2020

Worst Customer Service Ever!!! I had over $1,000 stolen from me due to incompetence of the fraud department @ Salal Credit Union. They ended up telling me it wasn't their problem and I needed to pay them! I told them I disagree with their findings and they then decided to close my account... Unprofessional and incompetent is the best way to define their staff members!
Nov 11th, 2020

Amazing place. I have used these guys for years and never disappoint. As a small business I really appreciate the hard work.
Jul 26th, 2020