Verity Credit Union

Communication is horrible.  Requested a loan statement 4 times and still can't get one emailed to me. Lots of hidden fees for things.  Customer service is horrible.  They want payment but no one can ever process payments.   Had I known they were going to be this difficult and unprofessional.  I would have gone with other alternatives.   I would never recommend a loan from them.
Mar 15th, 2023

The manager at the Outlet Collection is the only person who is rude to me!! I asked for a statement from a specific account and he on purpose gave me another account three different times. He's the manager and it took another employee to do it. Took half an hour and he did it on purpose. Then tells me I am difficult. No this is not what a manager does, be petty and childish to their clients. Terrible choice to represent Verity credit union!
Aug 28th, 2022

Discrimination at its finest apparently you can only get toe supervisors on the phone the two Karen's , Pam or Katie I will file a complaint every day with THE BBB to save anyone from the worst loan experience ever! They are not willing to sit and work out a solution or help their customers it's easier for them to discriminate and laugh or mock your situation ! DO NOT FINANCE OR BANK WITH VERITY IF YOUR NOT WHITE ! Worst customer service ever !!!!! i wish they had negative -10 stars as a choice
Jul 4th, 2022

Verity has a good location and an okay in person experience But their technology and their online platforms, including their credit card systems are one of the least, if not the the least convenient banking experience Example : Credit Card: their credit card experience is through a third party system. Which makes it difficult to use their credit card and payments in the app. You'll be directed to another partner and then pay again Online app: their app is not an app, but a mobile page loading on the app interface and it's usability is so poor that I'd rather use desktop for it. Not to mention that even that is down on maintenance for most of the days Card issuing system: despite their poor technology systems, I had an auto pay scheduled for my insurance with my credit card and they did not issue my replacement till about a week before expiry. So I had to cancel every thing that I used the card for , since I can't rely on this bank for seemless banking experience Customer experience: my banking experience partner from Verity called me to talk about my experience. I said okay, she tried connecting me to an agent and guess what "I was hearing system error messages" without talking to the next person..till I disconnected I would definitely recommend Verity to step into banking in the 21st century from their ancient approach of 19th century. You get your technology right, your customers will stick. If not you'll continue to bleed customers, whatever you might try
Feb 26th, 2023

Jan 15th, 2022