T-Mobile

I waited 20 minutes, as did at least two other customers who were present during my time in the store, because the store did not hire enough people to keep up with demand, and did not implement a practical triage plan to divide customers with simple questions vs. complex problems.About 15 minutes into that 20-minute wait, an employee finally began taking a sign-in list, to record who was waiting (but still not asking what we were there for). For some reason, she insisted on ignoring me, going directly from the woman who had arrived before me to the woman who arrived after me. It took three tries by me, and two tries by the woman who came after me, to persuade this employee to list me as second in line - which should have been obvious anyway, by the fact that we were standing in line.After the 20-minute wait, I asked a simple question about UltraMobile. I was under the impression that I could get an UltraMobile SIM card at T-Mobile. This impression was mistaken. I was not an expert in the relationships among companies using the T-Mobile network. It took maybe 30 seconds to answer this question. So the visit to the store was a waste of time.I recommend that the manager of this store smell the coffee and pay some attention to what customers in the store are actually experiencing. It seems like a nice place. Aside from that one employee's bizarre determination to ignore me, both of the employees seemed like generally decent, well-behaved individuals. But T-Mobile is not going to catch up with the virtual carriers in customer satisfaction if it can't fix its website and do a better job at customer service.
Feb 17th, 2023

Definitely going into the store from now on. The staff here was super helpful, regardless of the fact my issue could not be resolved(which wasn't their fault), they WERE very helpful with helping me understand what the actual issue was, and explained how I could fix it. Will be going into a location at some point to buy a new phone. Calling the typical T Mobile number for a plan had me on the phone for 3 hours with no resolve. So I found a store and went in and got the much needed help I was looking for in under 30 minutes.
Feb 12th, 2023

Very friendly and helpful
Jan 12th, 2023

New look! I love it!
Nov 21st, 2022

This is my third edit and despite the issues (which turned out to be the phone itself) T-Mobile is again the best provider in my opinion. The store personnel replaced the phone under warranty, got all my data transferred and on my way with a smile on my face. I highly recommend T-Mobile!
Oct 5th, 2022