Budget Truck Rental

Apr 17th, 2022

This reservation was the worst truck rental experience I have had 1st the Dolly to pull my vehicle was not compatible at all it almost ripped off my bumper. The car is in its factory state So the budget website needs to be updated so that other people who also own Nissan Altimas do not have to go through the same problem, because we didnt need to leave until Saturday night we didnt attempt to place the Nissan in the car dolly. When we called to swap the dolly for a carrier or at the very least to return it we were told someone would reach out to us within 15 mins to 2 hours, which never happened, we were unable to leave Dallas until Monday after the original dealer opened., I want to add that we would have loved to just dropped off the carrier so we didnt have to bring it with us to Arizona but we were told we couldnt take it to another budget dealership either. Now as if that was not a hassle enough The actual moving truck had an issue with the driver's side mirror once it was driven on the freeway the mirror would close into the car we didnt realized this until we had pack all of our belongings in the truck And the resolution given by the budget truck rental was to put duct tape on the mirror to keep it from closing into the door, their resolution did not work, and it was extremely dangerous I had to keep rolling down the window and push the mirror outwards everytime I needed to move lanes for the entire 19 hour drive. Once we arrived in Phoenix the drop off location had a phone number that belonged to a man who does not work for budget and the additional number was never answered the drop off location was extremely far 45 mins from the location we were at and when you Google the location it's a junk yard not a budget dealership and when I googled the name of the business it gave us an entirely different address since we never had a correct number or any answers from the place we were to drop off we didnt want to drive an additional 45 mins and waste another 50 dollars in gas finally a young woman named Paola from customer service was able to arrange for me to drop off the vehicle at a location that was still open however this morning I see not only that the car dolly was not refunded but that I was charged an additional $119.80,in addition the dolley to carry our Appliances had straps that were too short and we were unable to use it over all it had been a very unpleasant experiance
Mar 30th, 2020

It is better to rent a budget truck & move your stuff than paying a ton for renting from uhaul.
Jan 4th, 2020

Oct 10th, 2019

Love this trucking company
Dec 13th, 2018