Prosperity Bank

Have cashed checks at Virginia location many times, no fee jist thumbprint. Went to Eldorado location this one and they wanted to charge me 3.00 for a check under 100.00. Our non profit group has had many issues with this location. Terrible customer service. I wouldn't recommend to my worst enemy.
Jan 30th, 2024

After dealing with two very, very, VERY, incompetent banks under Prosperity in Frisco and McKinney I decided to go to a third and last one. Enrique D. helped me in ways I didnt even know were in his scope. For the two other locations I visited its insane the people who helped me still have jobs with how incompetent and the lack of training and care they exhibit towards people. Whoever deals with Enriques pay he needs to get a raise now.
Nov 24th, 2023

Always helpful and kind.
Nov 14th, 2023

We had an account with a low balance and were out of state for an extended time unable to access. When I called, I was told that to close it I would either need to go in person (not a possibility at that time) or have the account be at 0 for 30 days. We left the account as is, assuming the monthly fee would quickly take it to $0. Except not only did the monthly fee suddenly start doubling because of an "inactivity fee", but the fees took the balance below $0. I called again and was told again that the account could not be closed without either a zero balance or us being there in person. The lady at that time was able to reverse the charges to bring us back into a positive balance. I asked her if she could just zero out the account instead of bringing it into a positive balance, and she said that was not possible. She said we just needed to try to get in as soon as possible to close the account. I was finally back in town and able to get to the bank about a month and a half later, and of course they had charged more fees that brought it back below zero. This time they insisted that they could not waive those fees and that I would have to pay to bring the account up to zero before it could be closed. The whole process was ridiculous. This is not a bank that is willing to even do the bare minimum. I strongly recommend avoiding them.
Mar 23rd, 2023

Poor customer service the teller in the drive thru literally had a Staring match with me. We seeing videos of customers clowning on the working at places. But the worker has to Ck themselves their attitudes like the old Smokey bear use to say only u can prevent forest fire. Meaning if u don't won't extra over the top attitude don't give attitude bc I'm going to match your energy on a higher level.
Dec 1st, 2022