Frost Bank

It's. Upsetting to see y'all have the American flag in the wrong position on your flag poles . I'm a Veteran the American flag should be to the left not too the far right . It should be while looking at your business be American flag , Texas flag , then your business flag y'all have it wrong can you please fix this . Thank you
Mar 31st, 2024

Slow just to cash a check from their bank, have you ever been to a bank and they said sorry we are having "technical difficulties" yeah that means they are verifying funds. Waste of time.
Jul 27th, 2023

The worst experience that I have had. Their customer service is substandard. Requesting your bank statements from your other banks. Never had this as a requirement to open an account. They never ran a check on me dealing with my banking history. Requested to speak to the manager that was refusing to open an account. I was told if I wasn't going to hand over my other banks statements then the answer was no. Call the main number and Requested to speak with the managers supervisor. Left Lindsey Freeman a message to contact me about this matter. This was on Friday January 28th and as of today still no response. I don't know how this bank has a high customer service rating.
Jan 22nd, 2022

The service is substandard. I walked in to deposit a check. The young man (he was very pleasant) behind the counter was helping me. Another red headed male bank employee walks over and tells him to stop helping me and had him take care of another couple that I saw him working with. He said that he would take care of my deposit but instead he answered a phone call and helped the caller instead of me. I had him hand me back my check, ID and the deposit slip. My time is important. And I shouldn't have to wait 6 minutes for a 1 minute transaction especially because I was already being helped. Interestingly enough, I told the first gentleman that I was considering switching my direct deposits to Frost and he was happy and told me that he would provide me with the necessary information. Needless to say, I will NOT be switching my monies to Frost .
Jan 17th, 2023

Oct 12th, 2021