T-Mobile

Christopher Bahm _{on Google}

Mar 18th, 2021

Store staff was good but T-Mobile is TRASH! Stay away! Verizon and AT&T are more expensive but customer service is 100 times better.
Bought a Note10 in January. 5 months later it stopped charging bc it says phone temp too low. Tried to get it repaired but the repairs didnt fix the issue so had to get a warranty replacement. 5 months later exact same issue with the replacement phone.
Went to UBreakIFix to attempt to get it repaired but was told because the screen was cracked they couldn't do any warranty work on it. When asked how much the parts are to replace the screen when they did the warranty work was told I'd have to pay $300 to get the screen fixed 1st then they could do the warranty work which meant they would double dip on the labor to fix the phone.
At T-Mobile was told my only options were pay $200 and jump and start all over with a new phone and a new 24 month payment plan OR file insurance and get another Note10 replacement device that would be out of warranty if it fails at the 5 month mark.
Sell me TWO lemons and then f*$k me when trying to get it replaced.

Zachary Siegel _{on Google}

Feb 19th, 2021

Daisy and Rosario went out of their way to fix my cellular service. Not only did they stay after close to make sure all my issues were handled, not once did they complain about having to work longer than scheduled. In fact, the continued to apologize to me for spending all day at another T-Mobile store (the colony) where my problem was not fixed; but made worse. Thank you Daisy and Rosario for your above and beyond service. 10/10 recommend, and will be back at this location if any other issues/future purchases arise! Other carriers, and customer service staff need to take notes from these two, as they have delivered some of the best customer service I have ever received.

Thomas Shively _{on Google}

Feb 13th, 2021

I came over from AT&T, deciding I had enough, and I walked in the door at T-Mobile and asked them to help me escape AT&T. Within a few short minutes JC had me sold on a great wireless plan for two lines I was bringing over, plus a Samsung GalaxyA71. I had a great experience and I love my phone and 5G is amazing! Seriously, thank you JC!

Nicole Samuel _{on Google}

Feb 2nd, 2021

I called for assistance with my order and before I was able to fully explain the situation and the discussion with the rep. My sentence was cut short and advised to call Tmobile directly.
You would assume before telling me to call back customer service to actually check my account to see if that was the action that was deemed appropriate.
Customer service starts with listening and seeking understanding before directing.
I'm happy I've experienced this interaction prior to walking into the store so I can get better customer service from a different location and purchase accessories with my order.

Bijan _{on Google}

Dec 11th, 2020

They made me wait for more than 30 minutes and then told me their system is down!