T-Mobile

Jan Hockenhull _{on Google}

Jun 18th, 2023

Recieved a text message from Metro to trade over to Tmobile. Employee knew absolutely nothing about the text message as well as nothing about discounts available or anything. I worked in the cell phone industry for 20 years I would have never hired him as an employee

Sheryl C _{on Google}

May 25th, 2023

Adrian & Desiree have been most helpful to me during my replacement upgrade when I come in with my dilemmas!!! Thanks & blessings!!

Richard DeShirlia _{on Google}

May 20th, 2023

go anywhere else

Asif Khan _{on Google}

May 15th, 2023

Good service in Galveston

Walter Dannenmaier _{on Google}

May 30th, 2023

Was a happy T-mobile customer for more than 6 years. Visited the store in the past. Phones are no longer on display, but locked in a timed safe in the back. Presumably T-Mobile NO LONGER trusts its customers. Two very nice young ladies working as sales girls, backed by a sullen crew of men with indeterminate job assignments, but possibly acting as "security" Entered the store cheerfully to purchase two new phones and add a third line to business account. Instructed by unsmiling security type to "don't disrespect the ladies" after dropping my ID on the counter as part of the sale. Gentleman proceeded to stand uncomfortably close to me as if I, at age 66, was going to grab something and run. Asked him to back up a step and was told "don't do that". Asked if the manager was in and when he arrived and asked how to help me, I said "let's review the videotape". He said he couldn't do that because he has no access. I also asked him if the "security" guy could back away a little bit as I felt I was being intimidated, and he moved back. I said "maybe you should give him a nightstick' and was THEN asked to leave the store by manager, because "he cannot let me disrespect his employee". No phone sale for them. Recommend Cricket just a bit further down the road. Phones on display, better prices, no "visiting day at Huntsville" atmosphere. Here's a clue for you T-Mobile, 1) don't insult your customer with false accusations. 2) don't "disrespect" your customers by attempting to physically intimidate them. I suspect you will be out of business soon enough with this approach. You will not be missed.