Metro by T-Mobile

Closed on Saturday
Jun 17th, 2023

Customer service should get 5 stars, T-Mobile structure bumps it down to 4. Here's why, I needed to replace my phone went to Metro T-Mobile. Chelsie was very helpful explaining the different phones without pressuring me to purchase. I left to do some research and returned ready to buy the phone she had recommended and accessories (case and screen protector). Then, I mentioned I'm a T-Mobile customer and she explained that she can't make the sale as Metro is separate from T-Mobile!?? - losing the sale after she did all the work! I would need to go down the street a couple of blocks to the T-Mobile not Metro to make the purchase. Disappointed I went down the street to the T-Mobile store and they didn't have it stock (will review that experience separately)! When I asked about the relationship between Metro and T-Mobile they stated that T-Mobile is the Parent company of Metro who can only do "after purchase service..." Couldn't figure out what this meant, but suggested they fix this! I asked if they could coordinate the sale with Metro who had it in stock and got a hard no. (?) So, know this ahead of time, and plan accordingly. Chelsie is very customer focused, its too bad that the T-Mobile structure prevented her and the T-Mobile shop down the road from getting the sale.
Mar 13th, 2023

Worst customer ever... me and my husband went to upgrade our phones, the system would not take his debit card(there was money on it) would not take cash. So we left and told them we will be back in 30 min.. came back to the store and the door was unlocked no one was in the store . Even knocked on office door and called still no one had to go to the store on Broadway where I was taken care of...
Feb 13th, 2023

Jan 20th, 2023

I am guessing it's the store manager or manager I am not quite sure but last time I was in there she was very rude to me had a very unprofessional attitude very disrespectful didn't appreciate the experience rather deal with my phone service else where then this direct store!!!
Dec 30th, 2022