T-Mobile

Ritchy Coach H Hitoto _{on Google}

Mar 5th, 2023

Good store! Good vibes, good and helpful staff!
Too bad not enough phone selection and options.

Johnny Morales _{on Google}

Feb 14th, 2023

Unbelievable how this company have people working here that dont know what they are doing or talking about. Walked in today with a couple of questions and the lady looked at me like I was talking in Chinese. We both speak English. TMobile please hire more knowledgeable people. You guys make millions of dollars smh

Kestin Blevins _{on Google}

Feb 4th, 2023

Very friendly and Fabulous and Fiesty sales persons (you know who you are!)

Paul Hudgins _{on Google}

Mar 13th, 2023

Was not the experience I'm used to getting at a tmobile store. I just went in to add a line and buy a new phone for my dad. I already knew what I was going to get, but the agent kept arguing with me to get a different phone. I did a lot of research and communicated with my dad on which phone we were going to get. But the guy kept arguing. Then my stepmom wanted a phone. So I added another line to my account. And I'll admit, we didn't have a phone picked out for her previously. She wanted a lower end samsung, but the agent said another phone was so much better and same price. I'm not going to say anything bad about that process, except I felt intimidated. So we went with his choice. One of the main problems we had was that we were handed off to 3 different people from start to finish.
I'm used to starting with one agent and go through everything with the same agent. It just seems more professional and courteous to just be dealing with 1 person. At the end I told my stepmom if she didn't like the phone we could bring it back within 14 days as I had read. But the agent was sure to let us know about the restocking fees, as we were walking out. And not in a nice way. I will not be going back to this store. I'm happy with tmobile as a whole, and do not get pleasure from writing a not perfect review. But if I can give some constructive criticism to help future customers, that's what I'm trying to accomplish right now.
Maybe it was an off day for them but I just don't like being juggled from one agent to the next. The girl that finished transferring the data did her job, and didn't make us feel intimidated.
But really would have rather stay with the first agent throughout the process, even though we kind of argued about the phone I wanted. We did see eye to eye eventually.
I still would recommend tmobile as a whole. And in the end we eventually got everything taken care of.