Budget Car Rental

Service was fast and friendly
Dec 10th, 2023

Called local (Duncanville) number but transferred to central reservation. Reserved car. Took taxi service to site. I was told by local agent that central reservation didnt know what the hell they were doing and they had NO cars. I asked him to call the central office and he refused. Said I could take an uncleared vehicle that just got returned or go find another rental agency. Car was not size promised and had empty soda bottles, water bottles and dirty tissues in console . So much for Covid clean.
Nov 14th, 2023

Oct 8th, 2023

Customer service aweful.
Dec 25th, 2022

We rented a car after our vehicle went into the shop. We set up the rental online the afternoon before around 6pm. When we showed up to pick up the car the guy at the counter berated my husband for making a reservation- the day before- and told him not to do that next time because there are no cars. He then found a car at a different location and proceeded to set everything up despite our Precheck we bothered to fill out. Well sir, if we had known we needed a rental car days or weeks before, we could have rented one, but unexpected things happen! To be chewed out first thing in the morning for being a customer that was given a confirmation number is simply bad business. If there are no cars to rent, then the website should default to not allowing you to make a reservation. When someone takes time off work to drive over to pick up a car they reserved and they get told off instead, it is frustrating and angering for all. Please work on your system giving false hope and customer service that thinks at 53, I need a good talking to. If I had to hunt around for a car, I could have done that in my search process and it would have set an expectation and given me direction of how I needed to set up my day. However, I was lured in with a confirmation number and a Precheck system and thought all was covered. If I needed a lecture, I would go back to school and get credit for it! Ive used Budget exclusively for years. Ive never been treated like this before. I know the rental car business is going through changes, but think about the customer experience. There are other options now. I will be considering turo next time.
Jun 26th, 2023