Holiday Inn Dallas Central - Park Cities

Its an average place with 2.50 bad coffee
Dec 30th, 1969

We had MAJOR issues here and would NEVER stay here again. The customer service (Bailey) was horrible and was very rude. I booked a room for my husband to stay there under my name so that I could use my Honors points. My husband had the card that I used to make the reservation and yet, when he got there they would not let him check in until they emailed me a paper to fill out. Which, I then had to scan back in and email back. Then, the next morning, he tried to extend his stay for another night, and they told him that I would have to fill out another paper to stay another night even though I specifically checked the spot on the paper I signed the night before stating that he could extend his stay if needed. So, he decided just to go somewhere else. But they ended up charging our account for two nights anyway, plus an extra $50.00 to our account with no explanation!! We are VERY displeased!
Dec 30th, 1969

Dec 30th, 1969

Dec 30th, 1969

I stayed 2 nights in this hotel and I probably won't go back. STAFF: non-informative, doesn't know the area so can't help you get anywhere. Really short with their answers. The Maid services disregards your "do not disturb" sign and will still try their keys to enter your room. My friends has the cleaning ladies come on in with the sign on their door and luckily we had our chain on the door so they were stopped short of coming in and yes we had our sign in the key lock. So they have to physically remove that key lock sign to insert theirs to open the door! Why have a sign if they ignore it anyway. ROOM: Very clean and neat. Small. I upgraded to "The executive suite" because online they offered free breakfast and bathrobes. NO bathrobes and I had to fight the front desk about the free breakfast. I would have saved me time and money if I would have just booked a regular room. Nothing special about an executive suite. FOOD: extremely over priced. $14.95 for 4-5 buffet options and the coffee is charged separate when their is FREE coffee 20 feet away at front desk! SAME coffee!!! Good thing I fought for my free breakfast vouchers! SERVICE: They will offer to call a cab for you, but good luck actually getting it. They don't ask for your name or room number and we waited 45 minutes before we had to ask them and they called and said someone else took our cab and we would have to wait longer. (We took our own car at this point) Too much money to stay at a hotel that just doesn't seem to really care for their guests. It was an unfortunate choice I made this trip. The hotel was clean and updated though so that helped. :)
Dec 30th, 1969