Office Depot

My experience in the printing department on February 13th was not great. When I asked the male worker behind the counter if I could forward a document to be printed, he turned me away and told me he does not have my file. A female customer standing nearby politely pointed to an email address posted on the counter and said I could forward my document there. I do not understand why the worker could not simply tell me this. After I forwarded my file to the email address, the male worker printed the document on a special type of paper with a slight upcharge when standard paper would have worked just fine. He also tore off the bottom half of my receipt and told me I didn't need it. When I asked him what he had torn off, he said it wasn't important and pretended to rip it up, but he did only one clean rip. This is a total guess, but I'm thinking it might have been a survey of some sort that he planned to give himself high marks on. There was no problem with the print quality, for what it's worth, and another female employee in the store I spoke to was very friendly and helpful.
Mar 7th, 2024

During a recent visit to Office Depot in downtown Austin, we encountered difficulties scanning many papers using the self-service options. We sought help from one of the employees, but unfortunately, they could not assist us effectively. However, Jacob, a Solution Advisor, came to our rescue and resolved our issue within minutes. We appreciate Jacob's proactive approach and willingness to help us in a challenging situation. We hope that Office Depot can continue to provide excellent service to employees like Jacob on their team.
Feb 6th, 2024

Neil works in the printing department and is super helpful! Definitely go visit him!
Feb 5th, 2024

Lost sales I went to make a return without a receipt and also to buy expo markers. Im a teacher and the worker was extremely condescending and not helpful. Even if the return didnt work out I probably wouldve bought something but she kept on so I left.
Feb 3rd, 2024

Neil helps me every time I go! He makes our bulk-printing way less stressful than when Ive gone to do it alone. Anytime I need to go to Office Depot- I go to this location!
Jan 25th, 2024