Truist - Closed

This is the worst bank I have ever been affiliated with. I am in the process of removing all my money and completely closing all my accounts. When they were Suntrust they were a fantastic bank. Since the merger, the web site has not worked, the mobile app is unresponsive and most times will not work, and upon going into the bank to handle business face to face the bank officers have told us that they did not have time to help us and referred us to call in on our phone to get assistance. I have had my account locked multiple times because, according to the email, my account was locked due to multiple unsuccessful log in attempts. I have tried to unlock my account and reset my password but Truist never sends me the email or text message to do that, even though they say that they have sent it to me. All of a sudden, they charged me a paper statement fee randomly when I have never received a paper statement. They are the worst bank! I will never use them again.
Apr 8th, 2022

Went to Truist on Gunbarrel Rd. needed to speak with someone regarding my account. I walked in and joined another couple who had been waiting for sometime for someone to help them. I sat there for 30 minutes as three different bankers passed throughout this time back and forth and not one of the employees acknowledged not only me, but the couple who had been waiting before I got there. Now 40 minutes into this another gentleman joins us at the seating area needed to speak to someone also. Here comes another employee past us and none of us had even been acknowledged by any employee whatsoever! Unbelievable Truist! Really? I walked out after 45 minutes.
Mar 12th, 2022

Aug 8th, 2021

Jul 29th, 2021

Probably the slowest bank Ive been to in my life. With only one car in front of me on a Tuesday afternoon it took me 35 minutes to get a check cashed.
Apr 12th, 2021