First Horizon Bank

Mar 31st, 2024

Paul Weeks stayed on top of everything, communicated quickly, and made the entire process easy and pain-free. Paul and the First Horizon team are great.
Mar 15th, 2024

Best mortgage experience ever. Paul Weeks excellent to work with
Feb 17th, 2024

Customer care is amazing! Other banks and companies should learn how to take care of customers like First Horizon does. We first tried Rocket Mortgage, and that "rocket" blew up on the launch pad. We have EXCELLENT credit and a very low LTV, so it's absurd that in weeks and weeks the "rocket" just couldn't get it done. By STARK contrast, First Horizon communicated wonderfully, and they quickly got our mortgage DONE! First Horizon is an excellent communicator, and we felt totally informed and cared for every step of the way. And our company also used First Horizon for our banking needs, and if anything, First Horizon is even better as a commercial bank! We are super-pleased by ALL of our dealings with First Horizon. It's like going back to the old days when bankers knew you by first name and treated you like a friend!
Jan 29th, 2024

(Writing as a FORMER 1st Horizon / 1st TN customer . . . ) * I am now with REGIONS, but had been a 1st Horizon / 1st TN customer for many years -- In December of 2021, 1st Horizon began flagging ALL of my transactions -- be they large or small, local or international. This required me to call-in to reset my account and confirm that the transactions were not fraudulent (which according to 1st Horizon, they most likely were, as I received CONSTANT "fraud alerts" on my phone.) The next day, after resetting my account, the whole process would start again -- with texts to my phone, emails, and messages left on my voicemail to "Call us immediately, etc." This they did in the midst of the busy December shopping season, so ALL of my Christmas purchases (as well as gas purchased just down the street from the bank!) had to be duo-factor authenticated individually by speaking to a customer service representative. NOTE: It is my understanding that 1st Horizon is being purchased by a Canadian banking firm, and "that's the way they do things" north of the 49th parallel. NO THANK YOU -- I'll stick with an AMERICAN bank, thank you . . .
Jan 8th, 2024