Budget Car Rental

Jesse helped us tonight. He was so professional and kind. Highly recommend pay in advance feature!
Sep 25th, 2021

Had an awesome experience with Budget in Rapid City. Vehicle was better than expected and we accidently left behind a laptop and a fair amount of cash. They contacted us, were completely honest, and we got everything back other than a finder's fee I suggested. Thank you!!!!
Sep 11th, 2021

Rental car company is a joke full of hidden fees. Customer service and manager should be let go
Aug 28th, 2021

Oct 28th, 2020

Lindsey at the front desk was so helpful and really went above and beyond to provide great service. We flew in RAP on a late flight and had booked a compact suv. I guess Budget didn’t have any vehicles in that class available, so they upgraded us and put us in a Jeep Wrangler. Which normally would have been fine, but I was traveling with my elderly grandparents. I went back to budget the following morning to ask about swapping the wrangler to the original car class we booked(compact suv), explaining that my my elderly handicapped grandparents couldn’t get in and out of the vehicle(since a 4x4 wrangler sits a lot higher frame than a small suv). The first agent I talked to was very dismissive of my concern and said they basically were fully booked and couldn’t help us... so your grandparents were basically out of luck. When I got back to my car I called the desk again to inquire about being put on a waitlist for a vehicle swap, again emphasizing that my handicap grandparents weren’t able to get in and out of the vehicle. Lindsey apologized for the humbug and said to come back in because she was going to find a way to get us in another car. After I returned to the desk I was quickly moved into a vehicle that had a lower clearance for my grandparents. Thanks again Lindsey for all your hard work, I hope the first agent who refused to helped me can learn from your excellent example.
May 26th, 2021