National Car Rental

Upon checking in, the employee treated me differently than the guy before me. I've not had this happen when renting a vehicle. I reserved a full-size car, which typically gets me most of any vehicle I want, using my company's benefit. However, it was basically that I have this car, a Nissan Altima. I have no idea what that is... "If you want something else, it'll be $20 extra." Just so happens that this car is a low-profile sporty car, NOT a full-size car. Knowing I had just pushed my husband there in a wheelchair, there is no way I would have put us in what is a very low to the ground car. Then, he told me to "try and not get the car dirty"... ummmm, huh? Upon returning, I dealt with a different employee who asked me how everything went with the car. I told him that the car was NOT a full-size car, and he agreed. My husband had a really hard time getting in and out of the car.
May 19th, 2023

Cole and Madison are awesome! Very friendly and helpful. Might be confusing when returning your car, but just remember the stall it is parked in and if possible the final mileage and fuel levels. I forgot the final mileage but Madison said that was fine. Great experience here!
May 12th, 2023

We had a great experience with National Car Rental, Judy Gillaspie has great customer service and treated us like family. They also dont put a hold on your credit or debit card, we will definitely use National Car Service again in the future.
Apr 20th, 2023

We had a fantastic experience here. The employees were extremely efficient, knowledgeable, professional, and friendly. Most of all, unlike our last rental car experience (which was absolutely horrible), they were honest! We paid exactly what we expected with no tricks or attempts at deception. We even got a free upgrade. Judy Gillaspie was working the counter when we picked the car up. She treated us like highly valued customers, trying to accommodate us any way she could and telling us to please call her if we have any issues at any point, saying she would take care of them. We had the car and were on our way in no time. The car itself was great. The man working the desk on our return (whose name we didn't catch) was professional and efficient as well. I wish all my rental car experiences were like this one. (After the awful experience referenced above) I will be trying to use National as much as possible going forward as long as our experiences keep going like this one.
Apr 28th, 2023

I made a PREPAID reservation with a credit card on Priceline for this location. I went to the counter and was told that there were no cars available (even in a different class). There was no recourse I was given, a curt apology but nothing and I was informed it was my job to contact Priceline to get a refund for the clear lack in communication between Priceline and National. Essentially, I was told by National that it was not their problem. Priceline, when contacted, told me that they could contact National to confirm that no rental was given, so they would not immediately issue a refund. It is unacceptable that National says that they are not responsible for 3rd party errors, but they appear to have no trouble making cars available through the sites, even when none are available. It is also unacceptable that Priceline and National cannot manage to track inventory. I would add that this is not a trivial problem in this airport. There is no way to leave the airport without many miles walk, and no other options are available. Overall, I am quite dissatisfied with the failure of both Priceline and National in this matter, but National should honor reservations that their system says are available. The result is that i have a rental car I paid hansomely for, but do not have.
Apr 6th, 2023