T-Mobile Authorized Retailer

Cheryl Rager _{on Google}

Mar 26th, 2023

I was having issues with constant virus notifications on my phone and I figured someone at the store would be able to tell me how to solve this problem.
You would think they would know something since they're in the phone business and deal with phone issues everyday. I was told to get rid of some of my apps, which I did when I got home, and it did absolutely nothing to get rid of these annoying virus notifications. He and another employee were talking, so.I felt the more questions I asked, I was bothering him. You can tell when someone genuinely wants to help you.
I went home and looked it up myself trying different things and I finally figured out how to do this myself.
I expected a lot more from the employees from T-mobile....smh!!

Mark Wilson _{on Google}

Feb 13th, 2023

T-mobile may be OK, but this store isnt t-mobile. This is a 3rd party retailer. Its worth the drive to Cranberry to go to a real store

Elisha Coles _{on Google}

Dec 23rd, 2022

There was multiple issues with this place. The guy greeting at the door said there was a black friday promotion for ipads and apple watches. So we went in to check things out because a phone needed upgraded anyways. I got this lady that was horrible. She never disclosed what the phone will cost each month. She said the watch was was a price and the guy at the door said a different price. She never said that the watched would have it's own line and that my credit would be ran for it or that it had a monthly plan. She tried to add stuff to my bill like a case with out asking if we wanted one orbto pick one out. Just grabbed it and added it. I'm so upset with the way things were handled.

Chad Thompson _{on Google}

Nov 11th, 2022

I was considering upgrading my phone, but ultimately said no thank you and left, but the manager came out into the mall corridor and said "If I could get that phone for you for $300 off, would you take that deal?" I said sure, and signed for the phone on the basis of that deal. But lone behold, two weeks later I look into my account, and the phone is posted to my account at full price and my new monthly payment is $20 more than what they promised. I thought okay, I'll resolve this with them, must be a mistake. Nope, that manager that swindled me doesn't actually work at that store, and everyone who did try to help me passed the buck to someone else. I talked to multiple people, including corporate, and everyone had a new excuse why they couldn't help me, the last guy even promised to call me back with a resolution and never did. I'm done with T-Mobile, and suggest people save their time and money by buying a phone outright online and using a third party carrier.