American Fidelity Assurance Company

Jennifer Dixon _{on Google}

Aug 16th, 2021

Another year, another review. Once again my accident policy from American Fidelity has been a blessing to us. My husband and I were hit by a drunk driver a few months ago and I sustained some injuries. While the driver thankfully had insurance covering medical expenses, we’ve needed some help due to limitations from injury. Shortly after my husband slipped on a wet floor and had to have some X-rays done. As with every single claim we’ve ever filed (and there have been many… turns out we are quite accident prone!) our claims were handled quickly and efficiently. The extra cash has been very helpful as we will not get a settlement from insurance yet with medical treatments ongoing. Bonus - not for the first time, the claims reviewer actually found a benefit we weren’t expecting when we submitted our medical records. An extra unexpected $50 was a nice surprise indeed.
I just renewed my policies (after the positive early experiences with the accident policy I signed up for several other supplementary insurances) and as always had a wonderful experience. Anna and Nicole are both awesome reps. Never any high pressure pitches, but always good reminders to claim wellness benefits. I was glad for the reminder to check my last reported salary on my disability policy to be sure I’d be adequately covered for income replacement if needed. Anna even investigated if my latest accident might qualify for a second small benefit under another policy. Just outstanding customer service all around and honest responsive care when paying out benefits. Thank you, American Fidelity!

William Wright _{on Google}

Apr 8th, 2020

They keep calling me after repeatedly saying to take me off their list scam scam

Jen Dixon _{on Google}

Mar 20th, 2020

American Fidelity manages HSAs, FSAs and supplemental insurances through my workplace. I have had wonderful experiences with them. I bought an accident policy years ago based on having a young son. He is now a teenager and while we have never made a claim for him, my husband and I have both made multiple claims. I had a major hiking accident that resulted in a concussion, a broken nose, stitches and staples. I had ZERO issues making a claim and actually qualified for some benefits I hadn't thought to claim but that the reviewer found in my medical review. We have made multiple claims for even smaller accidents like sprained ankles and more small sets of stitches than I would ever have thought possible for two grown adults. Our claims have been processed quickly and easily. The representatives who have worked with me over the years during signups always review options to claim wellness benefits. While we don't have huge claims every year, I know with our higher deductible medical insurance, the benefits will be a major relief should we ever experience a serious accident that might have us out of work or push us toward our medical insurance out of pocket maximum. I recommend this company 100% percent.