Pacific NW Federal Credit Union - BPA Branch & ATM

Terrible company, terrible service. Ive been with Navy federal for 20 years. Revolting. Will never do business with them again.
Jun 12th, 2021

I would never recommend this bank. They are difficult to pay. They only want you to drop or mail payment. If you want to pay over the phone they charge $15. Plus, they send you to collections ASAP even during COVID-19. Even after one day late.
Feb 15th, 2021

Between the short hours and the location that's often an extra 10 minutes of time through a metal detector with no proximal parking, in the 20 years I have had an account here I've never received better than nominally polite customer service. Given the low quality of their online banking and telephone service over most of that time, it all adds up to a pretty lame banking experience. I only keep the account now as an emergency backup and for my credit score, but I'm seriously considering whether even that is worth it.
Mar 21st, 2020

Great customer service!!!
Oct 9th, 2019

The staff here was very welcoming and kind, which a girl with a banking history like mine does not often receive when opening a new checking account. Besides the fact that you have to go through a serious metal detector to enter the building , and then wear a yellow visitor badge they give you once you put your shoes back on. All that fun ends at 4:00pm as well. So get there early!
Jun 5th, 2019