Telhio Credit Union

Brandon Carter _{on Google}

Mar 26th, 2022

Trash. They took over a loan I've been paying on and their process for paying is much more intrusive than the previous servicing company because now they have to "verify" my account information as if I haven't been paying for it for two years (which they also have the transaction history on their website). Now I have to wait 3 days for some unnecessary process. You call in and the wait times are obscene. Lesson learned.

t gooch _{on Google}

Feb 13th, 2022

My mothers Columbus metro visa was blocked because of some sort of fraud. This supposedly happened on January 20. They supposedly sent her an email but she never got it. They told her it had something to do with a store that she actually shops at all the time. When she tried to call to find out why she never received the email she was put on hold and could not get anybody. So there may be some type of fraud going on with her credit card and the bank never notified my mother. Pathetic.

Dan Mori _{on Google}

Jan 2nd, 2022

We have always had great service at the Reynoldsburg location. Great financial advice from their staff. Very knowledgeable and always able to answer our questions. We would have made a few mistakes without their advice

chris markus _{on Google}

Dec 7th, 2021

After an hr (on hold) trying to get a pay off letter they wouldn't release it to the dealership. I called and after 15 min I get hung up on. I call back again finally someone answers (5 min before close) after being on hold for 20 min. I tell the lady what I need and why I need it. She say okay let me look, I can hear her typing by this point it's after 5pm on Friday. She goes well it's going to be Monday since it's after 5pm and the person who does that leaves at 5pm. So no one works on Saturdays nor they do car loans on a Saturday? I drove 3.5 hrs out of state to buy a new truck and had to true around and drive back. It's now Monday at 1pm and they still have not summitted the letter to the dealership like the customer rep said she would. I'm currently on hold for 28 min and counting as I write this review. I can now see why they were bought out/merged with Telhio!

Trina Dickerson _{on Google}

Oct 11th, 2021

The girl in the drive thru customer service was terrible. I pull up to the window and say hello. She dont say anything and keeps looking at the computer and never says a word to me. She only addresses me when i say "she at least could say ill be right with you". Then she gets smart telling me she helping a guess in lobby and i can come inside. The whitehall branch is horrible they are rude with bad customer service.