Hertz

Good car and nice prices
Nov 10th, 2019

Oct 13th, 2019

Chris, the new manager at this location has been nothing short of amazing.
Sep 3rd, 2019

Yes there is only one person working but he was really helpful and kind after an auto accident. Chris went above and beyond to stay in touch regarding the insurance claim and worked with my schedule.
Jun 16th, 2019

Definitely don't recommend you all coming here . I'm not one that writes bad reviews but I have the time today. I rented from Hertz 3-17-20. I did so by using priceline instead of going directly through Hertz. My total with priceline was one amount but when I got to the Hertz location I was charged an extra fee for being underage plus the deposit fee (which is understandable). In total I paid $380 after leaving the office, $200 of that was the deposit and the $80 was for the underage fee. This price does not include what I paid on priceline. The car I received was VERY nice. The agreement or contract was that I rented the car 3-17-20 to 3-22-20. On that Sunday I decided I wanted to keep the rental for four more days. I did so by calling the Hertz customer service number. I explained to the gentleman what I wanted to do and I was charged $240 for the extra days, a deposit of $215, and a late fee of $64 (which is understandable). BUT I NEVER RECEIVED A RECEIPT EXPLAINING WHAT I WAS CHARGED FOR OR WHY I WAS CHARGED. I had to figure out what those charges were for on my own. The gentlemen on the phone didn't tell me that they would take another deposit (this is customer service by the way). I was never informed that on the phone. I only knew of this because I checked my bank statements. I returned the rental on the day I was suppose to return the rental (3-26-20). I placed the key in the drop box because there was no one in the Hertz office on a Thursday at 4 oclock. I was informed that I would receive a closing receipt and never received one. I checked my account days later and notice that 3 payments of $69 along with a payment of $480 was taken out of my account! At this point I was livid AND I STILL AM! MY ACCOUNT WAS NEVER CLOSED OUT, SO THAT IS THE REASON FOR THE 3 PAYMENTS OF $69. I FINALLY DID RECEIVE MY CLOSE OUT RECEIPT AND IT STATED THAT I OWED $480. SO MY QUESTION TO HERTZ WAS HOW?!!! HOW DID I OWE YOU ALL $480 WHEN I PAID ALL OF MY FEES BEFORE HAND. IF I DIDN'T DAMAGE THE RENTAL AND PAID ALL OF MY FEES, HOW WAS THERE A CHARGE AT ALL?! Exactly, there shouldn't have been a charge!! It should've just been a simple close out and my money should've been returned for the deposit. I called the actual office to get an explanation and the guy didn't know how to explain it. He was basically saying, " oh well this is what the receipt says". VERY UNPROFESSIONAL! SOMEONE SHOULD HAVE BEEN ABLE TO EXPLAIN TO ME EXACTLY WHAT I WAS CHARGED FOR! On top of that I only received TWO receipts from them. What ever happened to the third one? When I called customer service they explained that they did not see any statements saying that I paid for anything, WHICH IS A DAMN LIE!! My bank statements definitely show other wise!! I spent nearly 1,200 for a car that isn't even in my name! I definitely want ALL THAT IS OWED TO ME OR I AM GETTING MY LAWYER INVOLVED, SIMPLE! I definitely tried to be professional and nice about it, but that has gotten me no where but constantly paying them cash. I am currently waiting to hear back from them because I have an open case. Of course that will be a long process! If they would've handle this the right way we wouldn't be having such a dispute. I just really pray that I get back ALL THAT IS OWED TO ME, AND I MEAN ALL! PLEASE DO NOT WASTE YOUR TIME WITH THIS LOCATION. THE REVIEWS ARE TRUE, VERY UNPROFESSIONAL! They will also clean out your account if you don't pay attention. True scammers! I RATE THIS LOCATION 0 STARS!
Jun 9th, 2019