Hertz Car Rental - High Point - East Parris Avenue HLE

I reserved a car for a work trip and when I got there, the staff was rude. Then I was told they didnt have a car for me and I would have to wait. There was someone in the lobby that was ahead of me and he had already waited an hour. I cancelled my reservation and had someone pick me up and had to reschedule my whole trip.
Mar 2nd, 2024

Friendly staff. Got us in and out quickly and no wasted time!
Feb 27th, 2024

My experience with the Hertz location was extremely disappointing. The customer service I received was far from satisfactory. The staff at the location were exceptionally rude and unhelpful throughout my rental process. Their demeanor and attitude were completely unprofessional, which left a negative impression right from the start. What added to my disappointment was the fact that I was charged an additional cleaning fee for dog hair and leaves in the vehicle. I was unaware of any specific restrictions regarding pets in their rental cars, and the contract I signed did not explicitly state that dogs couldn't use the vehicle. This lack of clarity in their terms and conditions is frustrating, and I believe it contributed to the misunderstanding. When I attempted to address the issue and inquire about the charge, the customer service was even more abysmal. I tried calling the location multiple times, but I was consistently hung up on without any explanation or opportunity to discuss the matter. This level of unresponsiveness is simply unacceptable in any customer service context. In summary, my experience with this particular Hertz location was marred by the rudeness of the staff, an unjustified cleaning fee for pet-related issues, and a lack of clarity in their contract regarding pet usage. To make matters worse, their customer service left much to be desired, as I encountered unhelpful and unprofessional behavior during my attempts to resolve the issue. I would caution others to be cautious when dealing with this Hertz location and to consider alternative options for their rental needs.
Oct 28th, 2023

Oct 5th, 2023

A friend reserved a car for the weekend, several days in advance . Get there to get the car turns out needed a actual credit card. I know the Hertz at the airport requires a credit card , but was aware of the one in town needing one. So they went to Enterprise.
Oct 2nd, 2023