Bank of America (with Drive-thru ATM)

Denise Berry _{on Google}

Mar 13th, 2024

Today I went inside BOFA in New Bern,NC with a question about a check. I sat there for about 30,35 minutes waiting to speak to someone. The guy in the office was with someone so I assumed I was next or someone other than him would come and help me. I was the only person in there waiting and then maybe 2 in line.A woman stepped out of an office and barely said hello to me But as soon as an older WHITE gentleman came in she offered Him help I ended up getting in line hoping to speak with the teller...she said she'd be with me in a few minutes. More people came in and they proceeded to take care of All of them first . I was about to leave when a lady finally called me. She provided me with some helpful information but at this point I just wanted to ask them what was so different about me from all those other people that made them feel i should wait ? I may look different but I am too an American citizen with the very same Rights . I've been banking with BOFA for many years and never been treated in such way,I was disgusted.Will not be coming back to this horrible place.

John Weller _{on Google}

Feb 21st, 2024

only boa in town with no drive through,,horrible

Edgar Butler _{on Google}

Jan 7th, 2024

All I can say is to beware of BOA!

Justin Arnold _{on Google}

Dec 15th, 2023

Absolutely horrible customer service though the branch and the 800 #. Have a problem? Call the number Dorothy said. They all do not want to help out besides giving the customer service phone number away to every Tom and Harry. How can you close a checking account with a positive account balance without any notice and say it was an accident on there end!?!? I have a 3 year old on medication and special foods so that resulted in a anxiety attack and 3 hours on customer service to get no where. BOA locked me out of EVERYTHING. You all are ridiculous acting, childish and deserve flat sure to close the branch before it gets any worse. I have already moved to another well known bank because of this incident. No sorry's, I apologize, NOTHING. how about you all go back to school and become something better than a bank teller! Absolutely ridiculous, I wish I could give 0 stars. You all deserve it.

Marie Noe _{on Google}

Oct 3rd, 2023

BoA in New Bern is the worst of the worst bank! Here it is a Friday afternoon (yea there are tropical storm conditions, mostly rain) I go there just like every Friday. Its 1:52 pm they meet me at the door to tell me they are closing due to weather conditions! What!!! Your only open for two more hours! Its like their lives are more important than anyones. Always understaffed. Closed there drive thur! Hell just closed the bank already! Yall are always on your own time, not worried about your customers needs!