South Shore Hyundai

Stefan Niculcea _{on Google}

Apr 10th, 2024

Quick abd painless experience. Fast turnaround on the vehicle inspection.

Gee Real _{on Google}

Apr 9th, 2024

Always polite and courteous! I love this place! They always take good care of my car. Wouldn't want to go anyplace else. The best service and great workers.

Sasha Bent _{on Google}

Apr 8th, 2024

On the first day of the year, I received an email from CarFax Care regarding a recall for the Antilock Break System Fuse on my car. This was followed up by a letter in the mail. I called Hyundai and they said hadnt been notified. As such, I said let me give it some time and check back. Every month I received a similar email followed up by a letter and would call them to verify this is pertaining to my car and to investigate if the part was available.
Finally, on 4/4 when the last letter and email came in and I called Amanda took the time to research and confirm that it was related to the the model and year of the Elantra I had and proceeded to make an appointment. I was scheduled for 7:00 AM on 4/10. J arrived at 6:34 to ensure I was first in line. As soon as they opened, the car was taken in and thats when Peter broke it to me that it wasnt related to my car, only the Santa Fe.
Now, heres where things took a wrong turn. There was zero accountability from the staff of Southshore . Their tone was its not us, its Hyundai but you are Hyundai. You at the Hyundai I bought the car from and you are Hyundai who I checked with for months to confirm it was related and you made the appointment and had me up at the crack of dawn, rescheduling my work day to prioritize something that didnt have anything to do with me.
This continues to be my experience with Southshore. Lack luster customer service, poor customer experience, lack of leadership and structures to ensure that systems are running smoothly. When recalls are flagged, there should be a system to audit your database to see which customers are being impacted, someone should directly reach out to those customers to verify, make appointment and support them from start to finish.
You cannot continue to have customers waste their time to come in for things that are not pertaining to them. That directly shows that you do not value the customer and their time and furthermore that you dont care to continue to have them as customers. Recall or no recall, I would never purchase Hyundai again, use Southshore again nor patronize that business for any reason. Just horrible!

Dejaun Pinto _{on Google}

Apr 6th, 2024

Service department is very thorough and helpful. Ive had two great experiences with them. Will be returning

shanell jones _{on Google}

Apr 7th, 2024

I would have left 0stars but thats not an option! Service dept terrible I urge you not to go there!! I came in for 4 recalls which we all know if you have a Hyundai expect multiple recalls!! 7:30am appt called out of work for me to get there and be DISCRIMINATED against because my car was old. Literally Isiah Washington (manager) told me oh your car is leaning we are not touching it I said so youre not doing my RECALLS because the car is leaning he said yes. My car is a 2013 Im pretty sure thats exactly why he didnt want to do my recalls I left and immediately went to a mechanic because now Im scared for my safety. Guess what my car was leaning because I needed air in my front passenger tire! Discrimination because of my older vehicle they sent me back on the road with recalls one being a seat belt recall