Chamber of Commerce

      Zales

      ( 81 Reviews )

      Zales
      • 131 Colonie Center Suite 320
        Albany, NY 12205
      •   518-935-2688
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      Hours

      Tuesday:
      10:00 AM - 8:00 PM
      Wednesday:
      10:00 AM - 8:00 PM
      Thursday:
      10:00 AM - 8:00 PM
      Friday:
      10:00 AM - 8:00 PM
      Saturday:
      10:00 AM - 8:00 PM
      Sunday:
      11:00 AM - 6:00 PM
      Monday:
      10:00 AM - 8:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      4.2 - (81 reviews)
      57
      9
      1
      2
      12
      Read Our 81 Reviews

      Chamber Rating

      4.2 - (81 reviews)
      57
      9
      1
      2
      12
      › ‹
      • Capital K

        Very bad experience, called beforehand to make sure I could return an item, then after driving an hour to the store they tell me they cant return it. The associate on the phone knew all the details of my situation so I was definitely misinformed and wasted my time because of it.
        Jan 24th, 2024

      • Edwin Pabellon


        Jan 11th, 2024

      • ryan sami


        Dec 28th, 2023

      • Ciara Barrett

        Went into the store to ask about ring sizes and placing an order for one I saw online. Was ignored by all the workers while they found the time to greet every other person in the store that came after me and did not say a word to me. Highly unprofessional
        Oct 23rd, 2023

      • Shilo

        Alani and Madisyn are superb. Excellent customer service and go above and beyond. Overall everyone in the store is wonderful, but those two shine above the rest.
        Oct 7th, 2023

      Read Our 81 Reviews

      About
      Zales

      Zales Jewelers has been America's diamond store since 1924. For 90+ years, we have offered excellent quality jewelry at exceptional pricing. Whether you are looking for a breathtaking wedding band or a gift for that special person in your life, we have 437 jewelry stores ready to serve you. Book an appointment today or visit our store in Albany to browse the best fine jewelry selection of engagement rings, wedding bands, promise rings, gold chains, necklaces, earrings, bracelets, and watches.

      Contact Info

      Products

      • Engagement Rings
      • Wedding Bands
      • Wedding Rings
      • Promise Rings
      • Rings
      • Necklaces
      • Gold Chains
      • Earrings
      • Chains
      • Bracelets
      • Men's Rings
      • Watches

      Services

      • Jewelry Repair
      • Jewelry Cleaning
      • Jewelry Mounting

      Brands

      • Vera Wang
      • Amore La Vita
      • Le Vian
      • Past Present Future
      • Triton
      • Stackable Impressions
      • Love's Destiny
      • Endless Brillance
      • Enchanted Disney
      • Unstoppable Love
      • Marilyn Monroe

      Payment Methods

      • AMERICANEXPRESS
      • APPLEPAY
      • CASH
      • DISCOVER
      • MASTERCARD
      • PAYPAL
      • VISA

      Questions & Answers

      Q What is the phone number for Zales?

      A The phone number for Zales is: 518-935-2688.

      Q Where is Zales located?

      A Zales is located at 131 Colonie Center Suite 320, Albany, NY 12205

      Q What is the internet address for Zales?

      A The website (URL) for Zales is: https://stores.zales.com/ny/albany/1600?cid=seo-listings

      Q How big is Zales?

      A Zales employs approximately 20+ people.

      Q What days are Zales open?

      A Zales is open:
      Tuesday: 10:00 AM - 8:00 PM
      Wednesday: 10:00 AM - 8:00 PM
      Thursday: 10:00 AM - 8:00 PM
      Friday: 10:00 AM - 8:00 PM
      Saturday: 10:00 AM - 8:00 PM
      Sunday: 11:00 AM - 6:00 PM
      Monday: 10:00 AM - 8:00 PM

      Q How is Zales rated?

      A Zales has a 4.2 Star Rating from 81 reviewers.

      Hours

      Tuesday:
      10:00 AM - 8:00 PM
      Wednesday:
      10:00 AM - 8:00 PM
      Thursday:
      10:00 AM - 8:00 PM
      Friday:
      10:00 AM - 8:00 PM
      Saturday:
      10:00 AM - 8:00 PM
      Sunday:
      11:00 AM - 6:00 PM
      Monday:
      10:00 AM - 8:00 PM
      Nearby Zales - The Diamond Store Locations

      Ratings and Reviews
      Zales

      Overall Rating

      Overall Rating
      ( 81 Reviews )
      57
      9
      1
      2
      12
      Write a Review

      Capital K on Google

      image Very bad experience, called beforehand to make sure I could return an item, then after driving an hour to the store they tell me they cant return it. The associate on the phone knew all the details of my situation so I was definitely misinformed and wasted my time because of it.

      Business Response on Google Jan 27th, 2024
      Capital,We appreciate your feedback. My name is Lisa Dyviniak and I am the District Manager at this location. Our team strives to provide exemplary care and service to all our guests. We take your concerns seriously and I would love to connect with you so that I can learn more about your experience. Please reach out me at 716-510-8983 at your earliest convenience. I look forward to talking with you soon!

      Edwin Pabellon on Google

      image

      Business Response on Google Feb 8th, 2024
      Edwin,Sometimes words cannot describe the way we feel, which is why your 5-star review of your experience with our Team at Zales Colonie Center means everything to our team! We appreciate you taking the time to leave us a review. When you’re ready to find the next piece to add to your stunning collection or the perfect gift for a treasured loved one, we will be here to help you Celebrate Life and Express Love.

      ryan sami on Google

      image

      Business Response on Google Dec 20th, 2023
      ryan,Sometimes words cannot describe the way we feel, which is why your 5-star review of your experience with our Team at Zales Colonie Center means everything to our team! We appreciate you taking the time to leave us a review. When you’re ready to find the next piece to add to your stunning collection or the perfect gift for a treasured loved one, we will be here to help you Celebrate Life and Express Love.

      Ciara Barrett on Google

      image Went into the store to ask about ring sizes and placing an order for one I saw online. Was ignored by all the workers while they found the time to greet every other person in the store that came after me and did not say a word to me. Highly unprofessional

      Business Response on Google Oct 15th, 2023
      Ciara,We appreciate your feedback. My name is Madisyn and I am the Store Manager at this location. Our team strives to provide exemplary care and service to all our guests. I am concerned to see that you do not feel your experience is reflective of the high-level of customer service for which we are known. I would love to connect with you so that I can learn more about your experience. Please reach out me at 518-935-2688 at your earliest convenience. I look forward to talking with you soon!

      Shilo on Google

      image Alani and Madisyn are superb. Excellent customer service and go above and beyond. Overall everyone in the store is wonderful, but those two shine above the rest.

      Business Response on Google Sep 14th, 2023
      Shilo,Sometimes words cannot describe the way we feel, which is why your 5-star review of your experience with Alani and Madisyn at Zales Colonie Center means everything to our team! We appreciate you taking the time to leave us a review. When you’re ready to find the next piece to add to your stunning collection or the perfect gift for a treasured loved one, we will be here to help you Celebrate Life and Express Love.
      Load More Reviews

      Overall Rating

      Overall Rating
      ( 81 Reviews )
      57
      9
      1
      2
      12

      Write a Review

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