Axiom Home Services, Inc.

I finally went with a home AC System in 2022. After shopping around, I went with Axiom Home Services. Unlike other bigger AC companies they were very nice and low pressure. They did not talk smack about other companies they simply gave me their best offer up front and right away on the first visit. Other companies came back several times, each time insisting they were the boss of the person I already spoke with, and they could personally talk to the owner, and give me a better deal if I would just negotiate with them again. In the end it turns out that Axiom Home Services is the good old fashioned experienced mom and pop operation I was looking for. Since they were a family operated business their overhead was reasonable and much lower than others so they did not need to add an extra couple thousand dollars on top of my price to cover their marketing operation and extra unnecessary staff. Mario and his wife Melody are just good people. Ken and Eddie were the engineering and install guys. They were very nice and explained everything, and I asked a lot of questions. I saw Ken hauling a Shop-Vac, and Duct Paint into my attic. It turned out he said the Truck or main duct was a little dirty so he was just going to vacuum it out, and he found some rust below my cooler duct so he wanted to stop the rust and seal it up right. Ken did not need to do that, and any other company might have just sealed up the duct after removing my old Swap Cooler, and not said anything, and I would have never known. This is the kind of attention to detail that I really appreciated in my personal forever home. These guys might not have been around for 100 years like others might like to brag about, but they have been around for a while. Other companies might be over 100 years old, but do you know how long the guy installing your system has been working in this field or for that company, “NOPE”. At Axiom it turns out Mario his wife Melody, Ken, and Eddie, and not to forget their personal electricians are all friends that have known each other for decades. The attention to detail I observed is because they care about this company and the owners who have cared for them for many years since this company started. They are all personal friends and a business family. Today the Rio Rancho Inspectors showed up. If you know Rio Rancho their inspectors are really very picky. My inspection went perfect, and the inspector commented on how clean and neat the work was done. I just found out today that Axiom Home Services is Train’s awarded top installer, and now I know why. This confirmed to me, that Axiom was the way to go. These guys are definitely getting 5 stars! Services: Heating system installation, AC installation, Installation, Thermostat installation
Jan 12th, 2022

Eddie and Ken were very professional and knowledgeable about the systems they installed. We were very thankful for their prompt and polite service.
Dec 12th, 2021

We discovered the floor radiant heating system had several serious issues during the first winter we were in the house two years ago. The radiant heating system was 20 years old and “band aid” fixes didn’t help. The heat pump air conditioning system had the old freon as the working fluid which is in short supply due to environmental rules in place, hence would be difficult to maintain in the future. We had a Trane heating/cooling system in our previous house that worked well. We had several quotes addressing both the radiant system and the heat pump system problems with other companies. We did not believe these proposed solutions would resolve our heating/cooling problem. We saw Mario’s Trane advertisement in the weekly neighborhood news publication. We discussed a variety of heating/cooling options configured specifically for this house and its quirks with Mario. We settled on a hybrid heat pump/gas furnace system that fits into the available space. Ken measured the various house parameters needed to design a complete system and sized the system components required for this house. Ken and Eddie removed the old system and installed the new components. Ken said he really enjoys building these systems because it involves ingenuity and creativity to get all the new systems parts integrated into the space occupied by the old system. The completed job looks great and works great. Ken and Eddie are an efficient and professional team. Ken worked with us to add the web based digital controller to our network, which integrates into the Trane network. Ken patiently explained in detail the operation of the digital controller for the HVAC system. The administrative support staff (Kayla) was helpful and pleasant to work with. We recommend Axiom for HVAC projects. Services: Thermostat installation, Heating system installation, AC installation
Dec 13th, 2021

I needed my discontinued A/C unit replaced, which meant replacing the furnace as well since it was an AquaTherm unit. The owner, Mario, was so kind and professional. While I'd had about 4 other quotes prior, Mario took one look at my setup and knew what it would take - the other companies spent time evaluating and measuring but Mario is so experienced in the business, he just knew. The removal and installation was done by Ken and Eddie. These two are superstars. They absolutely went above and beyond in the quality and attention to detail of their jobs. They repaired things they saw as potentially problematic just because they felt it was the right thing to do. They could have left it alone but the integrity, which I believe is led by example in Mario, would not allow them to ignore. This was not an easy job and Ken and Eddie worked so hard and always had pleasant attitudes. Without a doubt, I highly recommend Axiom! Services: Thermostat installation, Heating system installation, Installation, AC installation
Dec 10th, 2021

From the start to the completion of the new Trane furnace, the experience was incredible. After having other companies come to my home for estimates and never returning or gave the impression they did not know what they were doing, Mario took time out of his busy schedule and made a visit. He knew what was needed to get the job done without taking a bunch of photos and fanfare and made suggestions that would help reduce my gas bill. He also suggested a Wi-Fi thermostat to fix problem with the location of the old thermostat. On the day the unit was to be installed Ken gave me a call to let me know they were on the way. Both Ken and Eddie arrived on time and began the installation. As a team they worked individually and collectively. They came prepared with all the parts needed to complete the job. Both Ken and Eddie answered any question I had and patiently took the time to explain how to use my new furnace and thermostat. Being a Verizon Inc. retired service technician I have a higher appreciation of professional installers doing a excellent job. Service: Heating system installation
Dec 6th, 2021