Purely Water Inc.

I have used purely water for approximately 10 years. I had an old water softener from Sears that was inadequate for the size of my house. Roger and Chris explained in detail what I needed, and why I needed it. They installed a brand new system from Kinetico, and we have been happy ever since. Recently we decided to invest in a reverse osmosis system to save money on bottled water. After speaking with purely water about the cost effectiveness over time, my wife and I decided to purchase the unit from them. I can’t tell you how happy we have been since we’ve had this installed in our house. The unit was professionally installed, and hooked up to our kitchen sink, with its own Faucet. The initial test was the smell test :-). They had us turn on our regular city water and fill up a glass, with the new reverse osmosis water. The smell from the city water was overwhelming. There was no odor from the reverse osmosis water. The next test was the taste test. The water tastes absolutely delicious. It’s refreshing and clean, and you can tell a clear difference in the quality of the water. We are very happy with the installation, the product, and the professionalism that we have experienced with purely water over the years. I would highly recommend them to anyone looking to upgrade their water in your house.
Jul 3rd, 2021

Great experience with Water Softening. affordable, professional and friendly. a smoother transaction and Excellent customer service. I recommend Purely Water Inc.
Sep 1st, 2020

We've lived in Fredon, NJ for 37 years. When we moved in as the first owners we quickly realized we had a sulfur issue with the drinking water. We reached out to a water conditioning company who sold us a chemical treatment system that used an electric timer to control the required backwash. After a few years that system became problematic, and we weren't convinced that it was the best we could do. Coincidently we met Roger, Purely Water owner, at a local home improvement show and was happy with his approach so we invited him to our home for a full assessment. He confirmed that we had the sulfur issue and recommended a Kinetico non-electric, dual tank, conditioning system that uses 7% Hydrogen Peroxide solution to eliminate the sulfur smell. The system works on water usage (predetermined number of gallons of water thru the system) to perform the backwash using water pressure, not electricity. The unit backwashes one tank at a time, leaving the adjacent tank 100% conditioned and available for use. It worked flawlessly and we were happy to get rid of the sulfur. Occasionally we would get the sulfur smell back. I called Roger and he told me over the phone that this is due to debris inside the tank and how to eliminate it easily and quickly, without a service call. He's always been there for us as an advisor, a Hydrogen Peroxide supplier, and as a friend so I have only good things to say about him and Purely Water. He's mentored his son Chris as his "mini-me" so now Chris is more than capable to do everything related to the water conditioning business. What a great team. I'm sure they will continue to be here for us well into the future.
Dec 23rd, 2019

ROGER GARRET/PURELY WATER IS UNPROFESSIONAL AND DOESN’T STAND BEHIND HIS WORK!!! Calls to him and KINETICO were fruitless! This all started on AUGUST 3rd, Friday, I noticed water leaking from 1 of the Water Softener tanks that are in the closet under the front stairs, after removing items that I store there. I found the invoice from when the system was originally installed in 2004 by ROGER GARRET of PURELY WATER. He was still in business so I called him; he answered immediately and said he would be out the next day. On Aug 4, Saturday, he diagnosed that the O-ring had to be replaced and he didn’t have one with him. He said he would return the following Wednesday or Thursday; he didn’t come or call. I called him that Thursday afternoon and left a message. He returned my call on Aug 11, Saturday, and came out and replaced the O-ring (which he said cost $5) in less than 30 minutes and charged me $205 (the check was cashed on Aug 14). I felt the price was kind of steep but at least the leak was fixed. WELL, IT WASN’T. I had waited a few days for the concrete floor in the closet to dry before returning my storage items. The floor remained wet and I could feel and see water around the neck of the tank. I made several phone calls(I have the phone records) and left messages for a week and explained that I was going away for vacation and I wanted to resolve this before I left; NO REPLY. While I was away my neighbor came over and changed the towels that were used to sop up the water. I returned home Aug 28,Tuesday, and called again. This time he answered and said he would bring his son Chris with him on Aug 30, Thursday. They came and Chris said he needed to replace the tank head and that he would order it. Since it was Labor Day weekend he didn’t think he would get the part until Sep 6th or Sep 7th. Again, a NO SHOW, NO CALL. I called Sep 8, Saturday, and left another message. This time Roger’s wife called me back and said Roger had forgotten his phone at home and she would tell him I called when he got home. I guess he never came home; I’M STILL WAITING! I had another water softener company come out and they identified the problem but Kinetico wouldn’t sell them the part. It seems that Roger’s the only Kinetico Dealer in the area and they only sell parts to Kinetico Dealers. I reported to Kinetico that Purely Water was not returning my calls after their failed repair. I never heard back from Kinetico either. I found a Kinetico company in Wappingers Fall, NY and I drove there to personally explain my situation. I had to wait 3 weeks to get an appointment which at this point was fine by me. So, on OCTOBER 16th “The Water Source” finally repaired the leak by replacing Level #6 of the tank head which had a CRACKED SCREW HOLE. Maybe ROGER GARRET/PURELY WATER only cares about jobs he gets through referral agencies that can rate him, like Angie’s List, Home Advisor or Thumbtack. That’s the only way I can see that he gets any rating over 1 star!
Jul 27th, 2019

The best in the business. Professioinal. Punctual. And competitive pricing. Roger is that old school mentality where he actually delivers what he promises. My system is flawless. I highly recommend them. Anthony.
May 22nd, 2019