Sears Optical

Sarena _{on Google}

Nov 10th, 2016

I've gone to the sears optical at the rockingham park mall for quite some time now. I've never had a problem with them until these last few years and I highly do not recommend it to anyone else. They lost all my information within the last year which made it hard for me to order some more contact lenses and today, they refused to look at the receipt from my brothers last appointment and also lost his information. The man at the desk said "He can't and won't help." Such a degrading experience and will not be bringing my business here again. This doesn't deserve even one star.

Cynthia Caron _{on Google}

May 6th, 2016

Never on time. Wait is ridiculous. Not enough help. Nightmare.

Carrie O. _{on Yelp}

Sep 22nd, 2011

Bottom line, this place sucks.  I could write pages and pages as to the why and my terrible experience with their stupidity and incompetence, but I'd rather not waste any more time.  Do not be tempted by their low prices, because you will pay for it in the end by either having to go back multiple times to have them fix their mess, or by needing eye surgery to correct your vision from being prescribed the wrong lenses from these hacks.  If you'd prefer to not be blind or cross-eyed, do not go here.

Clara C. _{on Yelp}

Jan 23rd, 2008

My father needed two pairs of glasses and Sears Optical had the best prices (more than 50% off competitors) but it took over three weeks to get them ... if you are in a rush, avoid.

L J. _{on Yelp}

Jul 20th, 2015

I called to make an appointment to get my eyes checked, some guy answered the phone and said please hold on.   Well after 5 min I began to say well how long will this take,  I could hear in the background everything going on, he had just laid the phone down and did not put it in hold.    Finally after 12 minutes some guy said what would you like.  Not sorry for keeping you waiting or how can I help you, but rudely what would you like.  Then he was rude and as I was saying he should have offered to call me back or be a little more polite.  He just said what do you want I am busy people here need help too.  Well seeing that he was not going to change his tone and be polite I decided to just hang up, I don't want to do business with a place that cannot be nice to their customers.