Resortstay International

I was contacted in January about a trip to Vegas. On my way to Vegas on February 13th 2023 my trip was canceled and booked for February 14th 2023 but when we went to land it was a snowstorm that forced the plan to land in Los Angeles. I was not able to make it to my resort Until last night and paid for a trip I didnt even have a chance to utilize. The customer service is very poor, I have been insulted and hung up several times and was informed that an email would be sent to upper management and it was never done. I would not recommend this company to anyone until they make me feel valued and explain their inclement weather policies. Also my womanhood was bought up several times by a manager and Im not sure if I should take legal action because of the poor service and insults. Also a manager told me yesterday should would like and see what she could do for my stay and I never received a phone call from her today 2/15/2023. I was actually insulted by her when I called to follow up. I am truly disappointed in this company and who they employ to represent them. No one deserves what happened to me and hopefully someone hire up reaches out for some type of conflict resolution that needs to be implemented. I think the program could be great if their employers implement empathy and professionalism. I hope this helps someone. I recorded my entire experience and hope to bring resolve to this issue without getting a third party involved.
Feb 12th, 2023

I need u to stop calling me I am Not interested if I block u 2 times and yell at u why do u keep calling . Call me again I will report u to someone thank u
Jan 12th, 2023

horrible company!! SCAMMERS!! Especially owner DENNIS stay away from this company and Dennis
Jul 9th, 2022

DENNIS IS A SCAMMER
Jul 7th, 2022

Dennis the D**k will scam you, take your money, and you will never get to go on that dream vacation because low life individuals like DENNIS THIBAULT. STAY AWAY
Jul 5th, 2022