Sunbelt Rentals Power & HVAC

Got a great experience with the sales representative
Apr 30th, 2023

Having owned and operated Nevada's largest bed bug removal company, purchasing equipment from Sunbelt and having a positive rental history with Sunbelt, I hate to write a negative review on this company, however, I will let you know that the E Craig location is Managed by someone I would never hire. Michael Becker must have had a bad morning. I reserved equipment online, paid with a credit card and when my employee approached him to pick up the equipment, Michael treated him like he was dirt and refused to rent the product. As I was on the speaker phone, listening to the unprofessionalism from Michael, I was shocked. Had he been employed at my company, he would have been fired on the spot. He has zero customer service skills and I have never experienced this with any other locations. Michael cancelled our order because it was paid for with a credit card. His excuse was that he has too many thefts at his location and he refused to rent 1 spider box to a long term customer with positive rental history. I am appalled that I am now being categorized as a thief. Michael! Take a Customer Service course. Take time to review your customers rental history. If you are worried about theft, take a deposit! Spider boxes retail for less than $500. This situation could have easily been avoided allowing me to perform the job I had scheduled, saving you from the call I put in with your Corporate and saving your company this negative review. Bottom line, if you need to rent, use Ahern Rental. They have more equipment, I have never been treated like this with any Ahern employee and the same box I was going to rent from Sunbelt for $61.00 is only $35.00 at Ahern. Save yourself money and deal with a more professional company.
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