Absolute Dental

Mar 27th, 2024

Mar 17th, 2024

My first experience was decent. I was going through a lot with two top back molars and needed one out before it caused more infection and swelling to my face. They gave a few options to me and chose the route best taken which would be $450 out of pocket since my insurance didnt cover the bone graft, only the extraction could be covered they said. I obliged by that and paid out of pocket for procedure and it was done. I got a letter in the mail later on stating I had paid $0 member copay for my bone graft. I called liberty dental insurance and they confirmed saying if they had ran a prior authorization for this bone graft you had a high chance that we could have paid for it. No record was even shown I paid for it. My trust with dentists were already weary since I had not been in for a long time. I started to build trust with my dentist and the office, wanting to do another extraction and another bone graft. My trust has been completely broken knowing these people sat here lying to my face. What was the reason you didnt wanna run a prior authorization? Too lazy or just wanted some money out of me? My health from my teeth have completely scarred me for life and then the office I started to trust broke my trust in so little time too. Heres some photos of what my teeth have done to me and hospital trips etc. You would think absolute dental would try and accommodate someone whos going through a lot. Not try and take advantage of someone who wanted their procedure done asap to save my life.
Apr 3rd, 2024

I had a horrible experience & I will never be back. I got probably 50 texts and a phone call leading up to the appointment to confirm I was coming just for the office staff to be unprepared for my visit. Keep in mind I came 30 minutes early just to make sure all of the necessary paperwork was completed with time to spare. Apparently the staff had issues confirming my insurance. I advised them that the insurance company told me that it may be a bit more difficult to confirm my insurance. I offered to call the insurance company myself to get guidance on how to confirm it since they were having trouble. The front desk staff told me not to so I figured maybe they had things under control. They were never able to do so , so against the staffs request I called the insurance company and within 5 minutes had answers. All they had to do was call the number on my card rather than try to search it on any site but the staff on the dental side refused to do so and advised me to come back another day. I took off of work and had to Uber there so all in all I wasted over $100 just to NOT get my routine cleaning because the staff refused to do their job. I will not be back and I will be sure to leave a negative review on any website that will allow it and anytime teeth come up in conversation and Im in ear shot (strangers included). Im pissed and highly unsatisfied.
Mar 25th, 2024

If I could give 0 stars I would.This office stole from me . I went into office Feb 1st I couldnt get service (my blood pressure was high) I called the office no answer I had to go into the office to ask for a refund I asked for a receipt for the refund I was told I cant print one out for you so I said okay I asked how long would it take they started 2-3weeks for a refund. Long story short Ive been calling and emailing trying to get a refund I still havent gotten my refund , not an email starting that my refund was issued. This company is stealing from me . I didnt want it to get this bad where I have to go the routes to pursue legal aid to just get my refund but its looking like I have to. Its been over a month over 7 emails 20 plus calls and I still have nothing. It is now March 11th and no refund. So be careful going to this office they may steal from you and hold your funds hostage.I feel that it needs to be brought to corporates attention because of the mangers have dropped the call completely. I just want my refund
Mar 6th, 2024