ENDODONTIC ASSOCIATES LLC: Rakich, Douglas R DDS

Poor service and communication. Their phone always goes to voicemail and no one returns the patient calls. My dad has been calling for 2 weeks. There are 2 issues: (1) The VA pharmacy hadnt received the fax of my dads prescription. (2) He went in for root canals and there was a mistake or misunderstanding regarding how many root canals were supposed to be completed. My dad was trying to get a hold of someone in the office to fax over the prescription to the VA. The VA pharmacy specifically wanted a fax vs a paper copy of the prescription, but since no one returned my dads calls, he ended up going over to the VA to handle it in person. The VA dentist recommended 2 root canals and referred him to Dr Rakich. They made my dad come back a second time because they couldnt finish the job in one sitting; they said they didnt have enough time to finish. It was very inconvenient for my dad to have to come back a second time. Then my dad finds out they ended up doing a 3rd root canal without him realizing until it was already done. Only 2 root canals were discussed, yet Dr Rakich did another one without full and clear explanation to my dad beforehand.
Nov 7th, 2023

Awesome doctor. Attention to detail and takes the time to explain things well. 10 stars
Sep 25th, 2023

My husband was referred our dentist. He found them to be thorough, kind, caring. Clean facility. Easy parking.
Nov 13th, 2022

Dr Rakich is relaxed, steady-handed, and I'm guessing he could do a root canal in his sleep! His expertise, confidence, and calm bedside manor made my experience so easy that my wife is also seeing him. His staff is professional, always answers the phone, and mirror his calm demeanor which makes for a very positive office atmosphere. A++ Thanks Doc, I didn't even feel that shot!
May 3rd, 2022

The doctor is fantastic---sadly the woman that does the billing is unable to communicate with the customer and exposes him/her to HUGE copays despite the fact that insurance covers it 100%
Jan 4th, 2022